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revolutionize the insurance sector                Chief Guest            awaiting publication. The                           success of the insurance industry.        will not likely visit any financial   accommodates every payment                                                         The government of Bangladesh has   financial services. How can                              will enhance the trust of consumers by
             by incorporating the latest                                              statistics mentioned in this                        IDRA has undertaken a 6 billion           institutions in person. They are   method of the insurance industry.                                                     commenced two amazing projects to   we improve the financial                                facilitating transparency and competence.
             technologies that will enhance                                           session will help formulate a                       USD project in the sector, of             tech-savvy and seek every      However, it is imperative to make                                                         catalyze digital adoption among the   literacy among the masses                            Insurtech will guarantee an end to end
             transparency, accountability and                                         robust growth strategy for our                      which 65% of the resources are            solution on their cell phone.   the stakeholders aware of the                                                            youth. A blockchain competition   provided it might be pivotal                             transparency and security of contract and
             competence.                                                              insurance sector.                                   allocated for digitalisation of the       Stakeholders in the financial   features that exist in the system                                                        where I was one of the judges, called                                                      data; it will also enhance the competency of
                                                                                                                                          industry. It is one of the largest        industry have to factor in the   which we are eager to elaborate                                                         upon university students to find out   to the adoption of more                             the providers with greater efficiency.
             Can you please comment                                                   Q & A: Recently, the                                projects in progress under the            changing demand due to         on upon inquiry.                                                                          tech solutions and implementation   intricate services?                                    However, the companies need to work in
             on the scalability and                                                   authorities took a move                             finance ministry. The amount of           technological advancement. You                                                                                           of insurance technology was a big   Despite the challenges, I believe, the                 capacity building and have tech experts on
             implementation of                                                        that police cannot file cases                        resources allocated in                    have to deliver the services to   Insuretech is still in its                                                             part of it. It was followed by another   prospects of our financial sector are             their board to execute the process.
                                                                                                                                                                                                                                                                                                                                              very bright. We have a growing
             Insurtech in Bangladesh?                                                 against third party                                 digitalization underscores its            them through their smart devices   initial phases in                                                                     competition involving university   youth population where more than                        We (GDIC) have been working for over a
             Scalability depends on the pace of                                       insurance companies. As a                           importance.  The project is               and that is only possible through   Bangladesh, what kind of                                                             startups.                        65% of the country's population is                        decade to establish a tech-savvy platform.
             digitalization and the adoption of                                       regulator, how does IDRA                            focused around four state-owned           incorporating technology in your   capacity building is                                                                  Concurrently, there have been a lot   under twenty-three years. The last                   We have been successful in creating a
             the tools to personalize                                                 evaluate this decision?                             organizations which will facilitate       services. Failure to achieve   required to ensure robust                                                                 of collaborations between insurance   decade has seen a massive                            paperless office because of the presence of
              services, and the demand entirely                                       It is a critical contemporary issue                 the digitalization of the key             technological integration will   growth of the sector? How                                                               and tech companies. Zhong An is   adaptation of mobile phones                              skilled team members. For example, we
             depends on customers.                     DR. M MOSHARRAF                which has been a significant                        regulators. It will, in turn, ensure      prove fatal for the industry, it can   would you evaluate its                                                            China's first property insurance   amongst all ages. More than 86% of                      inaugurated "Nibedita" in 2016, which is a
             Concurrently, customer trust                                             talking point in the industry. The                  greater efficiency and enable good        render the sector obsolete. Fintech   prospects in Bangladesh?                      FARZANAH                             company that sells all its products   adult men 50% of adult women use                     comprehensive app with a lot of
             depends on transparency and               HOSSAIN                        core problem lies in the                            governance in the sector. The             or Insurtech has posed a       Fintech and Insurtech are                                                                 online along with handling claims.   mobile phones. The internet                           value-added services. It has some essential
             competency of service provided by         Chairman                       misinterpretation and misuse of                     process will ensure greater               challenge to the industry, it   experiencing immense growth in                      CHOWDHURY ACII (UK)                  China's Internet service and     penetration is increasing, which now                      features like a panic button in case of any
             the companies.                            Insurance Development &        an article of the insurance law by                  penetration and transform                 cannot evolve to adopt the     Bangladesh, and its implications                     Chartered Insurer                    insurance titans co-launched the   stands at 58%. Technology has                           immediate danger. We often say "Nibedita
             Therefore, the first condition on         Regulatory Authority (IDRA)    the transport owners. The                           policyholders into advocates. The         transformation, the industry will   are unlimited. We are witnessing                MD and CEO                           country's first online insurance   enabled people to adopt digital                         ensures the dream of a woman".
             the demand side is that you               The entire idea of insurtech is   Honourable Prime Minister                        industry requires time to reap the        inevitably fade away due to the   a new concept being introduced                    Green Delta Insurance Company Ltd    company indicating that the      financial services irrespective of                        Similarly, we have settled the claims of the
             deliver products according to             incredibly thought-provoking. We   directed the authorities to end                 benefits, but we are certainly            lack of competitive advantage.   every other day.                                                                        booming Internet-based financial   their educational background. Most                      farmers affected by the heavy rainfall due
             individual customer needs. It can         now live in a world where any   third party insurance as it fails to               moving in that direction.                 The regulators have to find a   Data analysis and risk                              Insurtech is not limited to digital   services market is further      low-income households in our                              to Cyclone Amphan. Therefore,
             be achieved by detailed market            financial activity without     provide the expected service;                                                                 balance between customer       assessment are vital parts of the                    insurance or making a product        expanding. They have 206 million   country use MFS services to send                        proportionate claim settle is being made
             analysis and transparent claim            digitalization would be analogous   rather, its existence is abused to                                                       protection and regulation risk.   insurance business. Technologies                  available in the digital space. Its   customers and 1.6 billion policies in   money to their families.                          possible by the use of technology, and that
             handling. On the supply side, the         to crossing the road while     fulfil compliance requirements.                                                               Similarly, market operators will   such big data, IoT and AI, are                   implications go far beyond the       place. There are numerous success   International development                              is enhancing trust among customers. We
             sector needs to operate under             keeping your eyes closed.      However, we also have to address                                                              face the challenge of absorbing   being incorporated in the                         general premise, insurtech allows us   stories of insurtech across the world   organizations are funding                        have been able to create this platform by
             legally binding regulations               Digitalization has become an   the risks passengers are exposed                                                              this technology. They can either   business at a rapid pace.                        to consider the needs of the         and Bangladesh governments       companies to support  Micro, Small                        integrating knowledge, experience and
             completely. Also, the introducers         essential part of modern life, it   to due to the lack of insurance.                                                         partner with insurtech companies   While working with fintech,                      individual customer. With the help of   success in digitizing the country will   and Medium Enterprises (MSME)                  youth and are dedicated to innovating
             of Insurtech must be nurtured             has become one of the basic    Therefore, the stakeholders of the                                                            or develop their technology, either   Bangladesh Bank has noticed                   Big Data, IoT and AI, numerous       play a big role in implementing   operations. Ensuring financial                           similar projects in future.
 The keynote presenter,   Insuretech is the technology that   decision-making and business   under favourable circumstances.   needs of human life.   industry have to come to a    way, it is an inevitable       that the market gets exposed to                      insurtech solutions will revolutionize   insurtech in Bangladesh. Our   literacy is a fundamental SDG goal,
 Masud Rana, started   lies behind the creation,   planning.  It can be done through an   I do not completely agree with the   solution for the more significant                    progression of the sector.     innovations every single day. The                    the industry. I completely agree with   start-up scene has seen a rapid   and MFS services are playing a                        Do you think we can establish a
                                                                                                                                                                                                                                                                                                                                                                                                        peer to peer insurance model in
                                                                                                                                                                                                                                                                                                             boom and insurance companies can
 distribution and administration of
 the session by   insurance business. It includes   COLLABORATION FOR   incubation facility under IDRA. It   notion that the insurtech sector is   good for the people.             Q & A: Insurance policies      innovations have to be evaluated,                    our chief guest, Dr Mosharrof        incorporate technology in their   pivotal role in improving financial                      this fixed tariff insurance market?
             will help them to assimilate their
                                                                                                                                                                                                                                                                        Hossain, that insurtech is slowly
                                                                                                                                                                                                                   incorporated and regulated
                                                                                      There are also a couple of issues
 explicating on   things like smartphone apps,   EFFICIENCY  innovations by allowing them to   "unexplored". Rather, there have   that need to be addressed. The                    are subjected to advance       through a proper mechanism.                          being implemented in Bangladesh.     operations through joint         literacy in developing countries.                         I firmly believe we need policy reforms
                                                                                                                                                                                                                                                                                                                                              Ensuring financial literacy is not
                                                       been bits and pieces of
 insurtech and its   consumer wearables claims   Therefore, it's probably no   test their prototype.   technology-driven operations in   driver and helper should also be           payment from the               Therefore, it is imperative to have                  Speaking of demand-based             collaborations. However, the     exclusively the government's                              regarding our tariff regulations. I want to
                                                                                                                                                                                                                                                                                                             insurance companies have to
 processing tools online policy
                                                                                                                                                                                                                                                                                                                                                                                                        request Mosharraf Sir (Dr. Mosharraf
 implications on the   handling and automated   surprise to learn that insurance   the insurance sector for the past   covered compulsorily. We are in                              policyholder. Can our          such infrastructure in place.                        insurance, there are a lot of        undertake a multidimensional     responsibility; it also depends on                        Hossain) to evaluate the current structure
                                                                                                                                                                                    insurance companies and
                                                                                                                                                                                                                                                                        examples around the world which
 firms are backing insurer tech
                                                                                                                                                                                                                   Bangladesh Bank has recently
                                                                                      discussion to cover road
 Bangladesh economy.   processing. These technologies   startups working together for a   few years. It is imperative to bring   passengers just like other modes                   payment ecosystems work        established Regulation of Fintech                    can have considerable impacts on     approach incorporating every     individual perseverance. I believe,                       and consider allowing different forms of the
                                                       the operations under formal
 help insurance providers collect   more efficient insurance platform.                of transportation (air, railway,                                                              together to make the           Facilities Office under the                          our lives. In Australia, people have   stakeholder in the digitizing process.   within five years, the digital                  insurance contract and tariff market. We
 and analyze customer data so   For example, a firm has created   structure and regulation to ensure   water) with the respected                                                                                                                                        access to on-demand mobile-only      The proliferation of insurtech can be   financial sector is going to                       cannot go to de-tariff because of
 they can target the right   automatic digital insurance   accountability. From my    authorities. It is imperative to                                                              process more efficient?          payment system department.                           property insurance.                  enhanced by providing government   experience significant growth as                        technological constraints. However, by
                                                                                                                                                                                                                   Regulators play a crucial role in
                                                       experience, the insurtech service
 customers at the right price and   agents chat BOTS but use   Digitalization is pivotal to   ensure the safety of all the                                                          How can the Central Bank                                                            As a CEO, I have suggested           incentives for the digital       Bangladesh is one of the                                  providing a clear end to end guidelines, we
 encourage them to behave in a   personalized user data to tailor   providers are providing sets of   passengers and staff, and                                                     properly guide its             evaluating the compatibility of                      increasing the range of products     transformation which will, in turn,   fastest-growing economies in the                     can make it more efficient. We have to
                                                                                                                                                                                                                   any innovation in our financial
                                                       solutions. One for reporting to the
 less risky way. It helps to cut the   conversations with customers   the success of the   therefore, it should be included                                                         implementation?                                                                     from yearly contracts to a much      play a pivotal role in ensuring better   world, and the implementation of                  implement the use of big data, IoT and
 cost of claims.  other startups that have built   insurance industry. IDRA   regulators and tax department and   under comprehensive insurance.   Md Mezbaul Haque                 Our payment ecosystem has      system. Innovation is essential,                     shorter period based model. It is very   services including agriculture   digital Bangladesh has made                           artificial intelligence. Ten new economic
                                                       the other for authentic evaluation.
                                                                                                                                                                                                                   but it has to be based on
                                                                                                                                                                                                                                                                                                                                              everything possible.
 apps that offer insurance on for   has undertaken a 6 billion   Such malpractices must be   It is a pressing issue and                   General Manager                           experienced massive changes over   customer needs. Bangladesh                       much possible to have an insurance   insurance. Lack of awareness among                                                         zones have recently been established in
 BUSINESS ANALYTICS  example an hourly basis ideal if a   eradicated from the industry to   hopefully will be resolved at the             Payment System Department                 the last decade. We are now    Bank has a committee of                              structure where farmers can make     the general population has been the   How crucial is it to establish                       Bangladesh, insurtech can be established in
 Of course insurers always analyze   customer wants to borrow a   USD project in the sector,   ensure credibility. It can be   earliest.  Bangladesh Bank                           operating four electronic payment   regulators across the financial                 claims based on weather and          biggest impediment to the growth of   trust between the customers                          each of these zones to ensure transparency
 information about policyholders   friend's car for the afternoon.  of which 65% of the   achieved by facilitating licensed                                                         systems simultaneously for     sector which facilitates                             satellite forecasts.                 the insurance industry in                                                                  and efficiency.
 but in this era of big data they're   Also there's blockchain which   insurtech operations through a   As Insurtech is in its initial    Bill Gates once stated, "Banking          wholesale and retail payments.   cooperation and coordination                       Becoming a tech-savvy nation s key   Bangladesh. Digitalization will play   and companies for the                               Consequently, there cannot be "one size fits
 now looking to tap new sources   may be useful in the battle   resources are allocated for   robust legal framework and   stages in Bangladesh, what   is necessary for our lives but   They cover all kinds of payment   across different financial                   to ensuring a better quality of digital   a pivotal role in enhancing   success of insurtech? Please                            all" approach to this, rather individual
 of information such as social   against theft and insurance fraud,   digitalization of the   accountability.   kind of guidance can the   banks are not", it was a reflection      methods, including real-time and   institutions, and it will continue               services. The first-ever digital     insurance penetration in our     tell us something about the                               policies for each type of customer. The
 media use advanced technology   it's basically a peer-to-peer public   industry. It is one of the   I strongly believe, our panel   insurance companies   of the shifting dynamics of the   preferred. We also have a   to provide all the necessary                   insurance platform was unveiled by   country.                         logistical preparedness of the                            massive adaptation will also generate a
                                                                                                                                                                                    real-time gross settlement system

 MD MASUD RANA   to process all this data use   distributed ledger, a decentralized   member, Masud Rana is very   expect from IDRA       global banking system. In the era         which enables instant settlements   assistance to all the stakeholders              Green Delta Life Insurance Company   Q & A:  Financial literacy       GDIC team for enabling                                    demand for cyber insurance. Therefore
                                                                                                                                          of the fourth industrial
 Joint Director  machine learning and artificial   record of information that is open   largest projects in progress   seasoned in looking after the   regarding its   revolution, growth will be driven   of large wholesale payments.   according to their requirements.   Limited, we take great pride in that.   among our general        InsurTech in Bangladesh.                                  there needs to be a re-evaluation of the
 Policy and International Wing  intelligence to make better   to multiple operators, it allows   under the finance   MLCFT issues at the end of the   by technology. Millennials and   Therefore, our payment                                                            However, becoming tech-savvy is      population has impeded the       Trust is crucial for the success of                       fixed tariff policy to adapt to the new
 Bangladesh Financial Intelligence   predictions and apply this   the creation of a tamper-proof   Central Bank. He has also written   implementation?  the generations following them   ecosystem is quite robust and                                                  subjected to a significant amount of                                  insurtech or the insurance industry                       normal. I believe it will happen in stages
 Unit  knowledge to improve   database. Insurtech can   ministry.   a book on the topic, another   Digitalization is pivotal to the                                                                                                                                     investments.                         proliferation of digital         in general. Interestingly, insurtech                      but we must start with digitalization.
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