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revolutionize the insurance sector   awaiting publication. The   success of the insurance industry.   will not likely visit any financial   accommodates every payment         The government of Bangladesh has   financial services. How can                             will enhance the trust of consumers by
 by incorporating the latest   statistics mentioned in this   IDRA has undertaken a 6 billion   institutions in person. They are   method of the insurance industry.            commenced two amazing projects to   we improve the financial                               facilitating transparency and competence.
 technologies that will enhance   session will help formulate a   USD project in the sector, of   tech-savvy and seek every   However, it is imperative to make                 catalyze digital adoption among the   literacy among the masses                           Insurtech will guarantee an end to end
 transparency, accountability and   robust growth strategy for our   which 65% of the resources are   solution on their cell phone.   the stakeholders aware of the             youth. A blockchain competition   provided it might be pivotal                            transparency and security of contract and
 competence.  insurance sector.  allocated for digitalisation of the   Stakeholders in the financial   features that exist in the system                                        where I was one of the judges, called                                                     data; it will also enhance the competency of
             industry. It is one of the largest        industry have to factor in the   which we are eager to elaborate                                                         upon university students to find out   to the adoption of more                            the providers with greater efficiency.
 Can you please comment   Q & A: Recently, the   projects in progress under the   changing demand due to   on upon inquiry.                                                     tech solutions and implementation   intricate services?                                   However, the companies need to work in
 on the scalability and   authorities took a move   finance ministry. The amount of   technological advancement. You                                                            of insurance technology was a big   Despite the challenges, I believe, the                capacity building and have tech experts on
 implementation of   that police cannot file cases   resources allocated in   have to deliver the services to   Insuretech is still in its                                       part of it. It was followed by another   prospects of our financial sector are            their board to execute the process.
                                                                                                                                                                                                                 very bright. We have a growing
 Insurtech in Bangladesh?  against third party   digitalization underscores its   them through their smart devices   initial phases in                                          competition involving university   youth population where more than                       We (GDIC) have been working for over a
 Scalability depends on the pace of   insurance companies. As a   importance.  The project is   and that is only possible through   Bangladesh, what kind of                    startups.                        65% of the country's population is                       decade to establish a tech-savvy platform.
 digitalization and the adoption of   regulator, how does IDRA   focused around four state-owned   incorporating technology in your   capacity building is                      Concurrently, there have been a lot   under twenty-three years. The last                  We have been successful in creating a
 the tools to personalize  evaluate this decision?  organizations which will facilitate   services. Failure to achieve   required to ensure robust                              of collaborations between insurance   decade has seen a massive                           paperless office because of the presence of
  services, and the demand entirely   It is a critical contemporary issue   the digitalization of the key   technological integration will   growth of the sector? How          and tech companies. Zhong An is   adaptation of mobile phones                             skilled team members. For example, we
 depends on customers.   DR. M MOSHARRAF   which has been a significant   regulators. It will, in turn, ensure   prove fatal for the industry, it can   would you evaluate its   China's first property insurance   amongst all ages. More than 86% of                    inaugurated "Nibedita" in 2016, which is a
 Concurrently, customer trust   talking point in the industry. The   greater efficiency and enable good   render the sector obsolete. Fintech   prospects in Bangladesh?  FARZANAH   company that sells all its products   adult men 50% of adult women use               comprehensive app with a lot of
 depends on transparency and   HOSSAIN  core problem lies in the   governance in the sector. The   or Insurtech has posed a   Fintech and Insurtech are                         online along with handling claims.   mobile phones. The internet                          value-added services. It has some essential
 competency of service provided by   Chairman  misinterpretation and misuse of   process will ensure greater   challenge to the industry, it   experiencing immense growth in   CHOWDHURY ACII (UK)  China's Internet service and   penetration is increasing, which now   features like a panic button in case of any
 the companies.   Insurance Development &   an article of the insurance law by   penetration and transform   cannot evolve to adopt the   Bangladesh, and its implications   Chartered Insurer  insurance titans co-launched the   stands at 58%. Technology has          immediate danger. We often say "Nibedita
 Therefore, the first condition on   Regulatory Authority (IDRA)  the transport owners. The   policyholders into advocates. The   transformation, the industry will   are unlimited. We are witnessing   MD and CEO  country's first online insurance   enabled people to adopt digital   ensures the dream of a woman".
 the demand side is that you   The entire idea of insurtech is   Honourable Prime Minister   industry requires time to reap the   inevitably fade away due to the   a new concept being introduced   Green Delta Insurance Company Ltd  company indicating that the   financial services irrespective of   Similarly, we have settled the claims of the
 deliver products according to   incredibly thought-provoking. We   directed the authorities to end   benefits, but we are certainly   lack of competitive advantage.   every other day.   booming Internet-based financial   their educational background. Most          farmers affected by the heavy rainfall due
 individual customer needs. It can   now live in a world where any   third party insurance as it fails to   moving in that direction.  The regulators have to find a   Data analysis and risk   Insurtech is not limited to digital   services market is further   low-income households in our   to Cyclone Amphan. Therefore,
 be achieved by detailed market   financial activity without   provide the expected service;   balance between customer   assessment are vital parts of the   insurance or making a product   expanding. They have 206 million   country use MFS services to send         proportionate claim settle is being made
 analysis and transparent claim   digitalization would be analogous   rather, its existence is abused to   protection and regulation risk.   insurance business. Technologies   available in the digital space. Its   customers and 1.6 billion policies in   money to their families.   possible by the use of technology, and that
 handling. On the supply side, the   to crossing the road while   fulfil compliance requirements.   Similarly, market operators will   such big data, IoT and AI, are   implications go far beyond the   place. There are numerous success   International development    is enhancing trust among customers. We
 sector needs to operate under   keeping your eyes closed.   However, we also have to address   face the challenge of absorbing   being incorporated in the   general premise, insurtech allows us   stories of insurtech across the world   organizations are funding    have been able to create this platform by
 legally binding regulations   Digitalization has become an   the risks passengers are exposed   this technology. They can either   business at a rapid pace.   to consider the needs of the   and Bangladesh governments   companies to support  Micro, Small            integrating knowledge, experience and
 completely. Also, the introducers   essential part of modern life, it   to due to the lack of insurance.   partner with insurtech companies   While working with fintech,   individual customer. With the help of   success in digitizing the country will   and Medium Enterprises (MSME)   youth and are dedicated to innovating
 of Insurtech must be nurtured   has become one of the basic   Therefore, the stakeholders of the   Panelist  or develop their technology, either   Bangladesh Bank has noticed   Big Data, IoT and AI, numerous   play a big role in implementing   operations. Ensuring financial   similar projects in future.
 The keynote presenter,   Insuretech is the technology that   decision-making and business   under favourable circumstances.   needs of human life.   industry have to come to a   way, it is an inevitable   that the market gets exposed to   insurtech solutions will revolutionize   insurtech in Bangladesh. Our   literacy is a fundamental SDG goal,
 Masud Rana, started   lies behind the creation,   planning.  It can be done through an   I do not completely agree with the   solution for the more significant   progression of the sector.   innovations every single day. The   the industry. I completely agree with   start-up scene has seen a rapid   and MFS services are playing a   Do you think we can establish a
                                                                                                                                                                                                                                                                          peer to peer insurance model in
                                                                                                                                                                                boom and insurance companies can
 distribution and administration of
 the session by   insurance business. It includes   COLLABORATION FOR   incubation facility under IDRA. It   notion that the insurtech sector is   good for the people.  Q & A: Insurance policies   innovations have to be evaluated,   our chief guest, Dr Mosharrof   incorporate technology in their   pivotal role in improving financial   this fixed tariff insurance market?
 will help them to assimilate their
                                                                                                                                           Hossain, that insurtech is slowly
                                                                                      incorporated and regulated
 There are also a couple of issues
 explicating on   things like smartphone apps,   EFFICIENCY  innovations by allowing them to   "unexplored". Rather, there have   that need to be addressed. The   are subjected to advance   through a proper mechanism.   being implemented in Bangladesh.   operations through joint   literacy in developing countries.   I firmly believe we need policy reforms
 been bits and pieces of
                                                                                                                                                                                                                 Ensuring financial literacy is not
 insurtech and its   consumer wearables claims   Therefore, it's probably no   test their prototype.   technology-driven operations in   driver and helper should also be   payment from the   Therefore, it is imperative to have   Speaking of demand-based   collaborations. However, the   exclusively the government's   regarding our tariff regulations. I want to
                                                                                                                                                                                insurance companies have to
 processing tools online policy
                                                                                                                                                                                                                                                                          request Mosharraf Sir (Dr. Mosharraf
 implications on the   handling and automated   surprise to learn that insurance   the insurance sector for the past   covered compulsorily. We are in   policyholder. Can our   such infrastructure in place.   insurance, there are a lot of   undertake a multidimensional   responsibility; it also depends on   Hossain) to evaluate the current structure
                                                       insurance companies and
                                                                                                                                           examples around the world which
 firms are backing insurer tech
                                                                                      Bangladesh Bank has recently
 discussion to cover road
 Bangladesh economy.   processing. These technologies   startups working together for a   few years. It is imperative to bring   passengers just like other modes   payment ecosystems work   established Regulation of Fintech   can have considerable impacts on   approach incorporating every   individual perseverance. I believe,   and consider allowing different forms of the
 the operations under formal
 help insurance providers collect   more efficient insurance platform.   of transportation (air, railway,   together to make the   Facilities Office under the   our lives. In Australia, people have   stakeholder in the digitizing process.   within five years, the digital   insurance contract and tariff market. We
 and analyze customer data so   For example, a firm has created   structure and regulation to ensure   water) with the respected           access to on-demand mobile-only      The proliferation of insurtech can be   financial sector is going to                      cannot go to de-tariff because of
 they can target the right   automatic digital insurance   accountability. From my   authorities. It is imperative to   process more efficient?   payment system department.    property insurance.   enhanced by providing government   experience significant growth as   technological constraints. However, by
 experience, the insurtech service
                                                                                      Regulators play a crucial role in
 customers at the right price and   agents chat BOTS but use   ensure the safety of all the   How can the Central Bank                     As a CEO, I have suggested           incentives for the digital       Bangladesh is one of the                                 providing a clear end to end guidelines, we
 encourage them to behave in a   personalized user data to tailor   providers are providing sets of   passengers and staff, and   properly guide its   evaluating the compatibility of   increasing the range of products   transformation which will, in turn,   fastest-growing economies in the   can make it more efficient. We have to
                                                                                      any innovation in our financial
 solutions. One for reporting to the
 less risky way. It helps to cut the   conversations with customers   therefore, it should be included   implementation?                   from yearly contracts to a much      play a pivotal role in ensuring better   world, and the implementation of                 implement the use of big data, IoT and
 cost of claims.  other startups that have built   regulators and tax department and   under comprehensive insurance.   Md Mezbaul Haque  Our payment ecosystem has   system. Innovation is essential,   shorter period based model. It is very   services including agriculture   digital Bangladesh has made   artificial intelligence. Ten new economic
 the other for authentic evaluation.
                                                                                                                                                                                                                 everything possible.
                                                                                      but it has to be based on
 apps that offer insurance on for   Such malpractices must be   It is a pressing issue and   General Manager  experienced massive changes over   customer needs. Bangladesh   much possible to have an insurance   insurance. Lack of awareness among                     zones have recently been established in
 BUSINESS ANALYTICS  example an hourly basis ideal if a   eradicated from the industry to   hopefully will be resolved at the   Payment System Department  the last decade. We are now   Bank has a committee of   structure where farmers can make   the general population has been the   How crucial is it to establish   Bangladesh, insurtech can be established in
 Of course insurers always analyze   customer wants to borrow a   ensure credibility. It can be   earliest.  Bangladesh Bank  operating four electronic payment   regulators across the financial   claims based on weather and   biggest impediment to the growth of   trust between the customers   each of these zones to ensure transparency
 information about policyholders   friend's car for the afternoon.  achieved by facilitating licensed   systems simultaneously for   sector which facilitates   satellite forecasts.  the insurance industry in                                                           and efficiency.
 but in this era of big data they're   Also there's blockchain which   insurtech operations through a   As Insurtech is in its initial   Bill Gates once stated, "Banking   wholesale and retail payments.   cooperation and coordination   Becoming a tech-savvy nation s key   Bangladesh. Digitalization will play   and companies for the   Consequently, there cannot be "one size fits
 now looking to tap new sources   may be useful in the battle   robust legal framework and   stages in Bangladesh, what   is necessary for our lives but   They cover all kinds of payment   across different financial   to ensuring a better quality of digital   a pivotal role in enhancing   success of insurtech? Please   all" approach to this, rather individual
 of information such as social   against theft and insurance fraud,   accountability.   kind of guidance can the   banks are not", it was a reflection   methods, including real-time and   institutions, and it will continue   services. The first-ever digital   insurance penetration in our   tell us something about the   policies for each type of customer. The
 media use advanced technology   it's basically a peer-to-peer public   I strongly believe, our panel   insurance companies   of the shifting dynamics of the   preferred. We also have a   to provide all the necessary   insurance platform was unveiled by   country.  logistical preparedness of the   massive adaptation will also generate a

                                                       real-time gross settlement system
 MD MASUD RANA   to process all this data use   distributed ledger, a decentralized   member, Masud Rana is very   expect from IDRA   global banking system. In the era   which enables instant settlements   assistance to all the stakeholders   Green Delta Life Insurance Company   Q & A:  Financial literacy   GDIC team for enabling   demand for cyber insurance. Therefore
             of the fourth industrial
 Joint Director  machine learning and artificial   record of information that is open   seasoned in looking after the   regarding its   revolution, growth will be driven   of large wholesale payments.   according to their requirements.   Limited, we take great pride in that.   among our general   InsurTech in Bangladesh.  there needs to be a re-evaluation of the
 Policy and International Wing  intelligence to make better   to multiple operators, it allows   MLCFT issues at the end of the   by technology. Millennials and   Therefore, our payment   However, becoming tech-savvy is   population has impeded the   Trust is crucial for the success of   fixed tariff policy to adapt to the new
 Bangladesh Financial Intelligence   predictions and apply this   the creation of a tamper-proof   Central Bank. He has also written   implementation?  the generations following them   ecosystem is quite robust and   subjected to a significant amount of   insurtech or the insurance industry   normal. I believe it will happen in stages
 Unit  knowledge to improve   database. Insurtech can   a book on the topic, another   Digitalization is pivotal to the                    investments.                         proliferation of digital         in general. Interestingly, insurtech                     but we must start with digitalization.
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