Page 75 - ICE BUSINESS TIMES December 2019
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up the business for them. For
                                                                                                                                                                                      two years, I worked very closely   Did you have to make any
                                                                                                                                                                                      with Salman (Khan) and we     changes in your
                                                                                                                                                                                      opened about 30-32 stores. It is   leadership strategy for
                                                                                                                                                                                      a very successful brand and can   Bangladesh?
                                                                                                                                                                                      be more successful if done    Yes! a lot actually (laugh). I
                                                                                                                                                                                      properly. Just like I said, you   have previously worked in
                                                                                                                                                                                      can't have a half-pie, to be   places like the Middle East and
                                                                                                                                                                                      successful you have to do     India where retail is very
                                                                                                                                                                                      something wholeheartedly.     dynamic. Dubai is primarily
                                                                                                                                                                                      Can you please share          thriving on the service industry,
                                                                                                                                                                                                                    therefore, their service is strong.
                                                                                                                                                                                      about the challenges you
                                                                                                                                                                                      face as the CEO ?             On the other hand, Bangladesh
                                                                                                                                                                                                                    is primarily a manufacturing
                                                                                                                                                                                      I don't believe there is any   and agricultural country. Service
                                                                                                                                                                                      person on the planet who is   industry is at a very primary                                                                                                the local market. What
                                                                                                                                                                                      without challenges. Without it,   stage right now. I am sure it will                                                                                       has prompted you to focus
                                                                                                                                                        industry that interests you. If   life is depressing. Here, we deal   develop just as its international                                                                                  on the local market?
                                                                                                                                                        you don't have passion for    with hundreds of challenges   counterparts but it will take
                                                                                                                                                        something, most likely you will   every hour. Retail is a sector   some time. When I joined here in                                                                                      Our local business is very
                                                                                                                                                        fail to make any impression   which is continually evolving   Bangladesh, I had numerous                                                                                                 strong, and it will keep
 extremely dependant on the   When a consumer walks                                                                                                     there. Consequently, for example,   and there is no room to get   ideas but could not implement                                                                                          expanding, that's why we have
 aesthetics. The customer   into a store, you must                                                                                                      when we came out of college,   complacent. The moment you   them because the owners of the                                                                                               invested in new facilities.We
 makes their purchase   ensure that the atmosphere                                                                                                      retail was the future. So,    start believing that you are the   company had other priorities. I                                                                                         have just put a 6 floor building.
 decisions depending on the   is welcoming, the displayed                                                                                               pursuing this field has brought   best, you commence your  own   realised that I have to take                                                                                            Our Chairman  Syed Manzur
 face value. The   products are clean and the                                                                                                           me a lot of success, it might not   demise. For example, successful   things slowly and revise the                                                                                       Elahi and Managing Director
 phenomenon is analogous   staff are accommodating of                                                                                                   be the same for someone else.    European brands like JCPenney   basics. Our first Programme was                                                                                         Syed Nasim Manzur are very
 to the film industry where a   customers every inquiry.                                                                                                Therefore, success depends on   and Marks & Spencer are at the   “Back to Basics”. So, I started                                                                                         focused on their goals in
 lot depends on the                                                                                                                                     the goal you have set for     edge of extinction because they   with the basics and by the grace                                                                                         Bangladesh. My chairman is
 impression you make.  What qualities do you                                                                                                            yourself. Some people come to   failed to evolve. Conversely,   of Almighty, we have seen a                                                                                              adamant about ensuring the
 It is also continuously   believe are necessary                                                                                                        retail for temporary financial   nobody knew China a few    robust growth for the last six                                                                                               12,000 workers in both our
 evolving. A couple of   to be successful in this                                                                                                       benefits but if you want a career   decades ago but they have   years.                                                                                                                   factories are being looked after
 decades back, people used   sector?                                                                                                                    here, you have to be very     managed to establish themselves                                                                                                                            properly. He makes sure that
 to get acquainted with   I believe some basic                                                                                                          focused. So, if you choose a path,   as the power house because they   Bangladesh is set to                                                                                              they are fed properly and paid
 brands through a visit and   qualities are necessary to                                                                                                you have to give 110% effort to   have been able to evolve   emerge as the next                                                                                                          on time. Not only the workers
 media. Now social media   be successful in life                                                                                                        become successful. Like I always   according to the demand.   manufacturing hub for                                                                                                      but their families are dependant
 and  word of mouth have   irrespective of the sector. It                                                                                               say, there is no short-cut in life!   For example, if a consumer   the global footwear                                                                                                   on us, Apex is well aware of that
 become the primary for   begins with choosing the                                                                                                                                    wants a specific feature on a   industry. Besides low-cost                                       increase our productivity.   Bangladesh will become very   responsibility.
 communication with                                                                                                                                     How was your experience       mobile phone, as a phone      labour, what are the                                               China’s labour force is much   strong. Honourable Prime   What is your vision as
 consumers, nothing stays                                                                                                                               of working for Being          company, you will not be able to   aspects of the industry we                                    more productive and capable of   Minister has set a target of 5$
 hidden from the eyes of the                                                                                                                            Human?                        survive without providing that   should focus, to ensure                                         delivering output a times    billion export but I believe it   CEO of Apex Footwear?
 consumers.                                                                                                                                             I worked with being human for   feature. One of the reasons   robust growth?                                                   higher ultimately compensating   will surpass that.       We haven't even started yet!
 From your experience,   So, when I look at retail                                                                                                      two years. I started the brand in   companies like GM and Ford   Bangladesh’s economy is                                       for the higher wages. Therefore,   There are some hurdles that are   (laugh). There is a long way to
 what are the aspects   perceptually, it is how you                                                                                                     India. Initially, Salman Khan had   have been bankrupt because they   sprinting. The primary reason                            we (Bangladesh) are lacking in   required to be passed before   go, as I stated, it is not the
                                                                                                                                                                                      thought themselves as the best,
                                                                                                                                                                                                                                                                                                                    that,logistics is one of them. It
 of the retail industry   ensure that the customers                                                                                                     a brand name called “Being                                  behind the keen interest from                                      productivity but the workers                              people rather the process that
 that you find   are given the comfort of                                                                                                               Human”, it did not have a story   until they suffered heavy defeat   investors is the availability of                          are not to be blamed for that.   takes a lot of time to process   will make the organization
                                                                                                                                                                                      at the hands of Japanese car
                                                                                                                                                                                                                                                                                                                    our exports through the port.
 appealing?   buying at best possible                                                                                                                   or concept. It is a charity where                           competitive labour force and                                       We have to change the system                              successful. So, people will come
 environment. Retail is not                                                                                                                             all the proceeds go for       makers.                       women workers. At our                                              which promotes low           Often, shipments are delayed   and go, but if there is a proper
 I've been in this industry for   just about selling a product,                                                                                         humanitarian work.            You should always consider                                                                       productivity. As more and more   by weeks due to logistical   process in place, the business
 quite a while now. It has   it's also about selling an                                                                                                 Concurrently, we were         yourself a student which will   factories, almost 70% of workers                                 foreign companies come to    complications, but clients are   will continue to grow
                                                                                                                                                                                                                    are female. More female workers
 been almost 25 years after   experience. Therefore, if                                                                                                 approached by an Indian       help you to grow. You have to set                                                                Bangladesh, they are bringing   going to penalise us      successfully.
 starting as a salesman.   you're not able to sell an                                                                                                   diversified textile and apparel   your sights for the next stage   contribute higher productivity of                           new techniques to increase   nonetheless. I really hope the   We currently have about 250
                                                                                                                                                                                                                    a country. China has managed to
 Over the years, I have   experience, nobody's going                                                                                                    manufacturing company,        and grow accordingly. The                                                                        productivity. This will have a   government can solve this   stores, 222 franchises and 189
 worked at every stage of the   to buy your product.                                                                                                    Mandhana Industries who       moment you begin to think that   retain as one of the strongest                                  positive effect on the overall   issue.                   distributors. It is a remarkable
                                                                                                                                                                                                                    economic powers in the world
 ladder to reach here. Retail   Customers will always have                                                                                              offered to avail the license to   you are at the top,it's easy to                                                              productivity of Bangladesh,                               achievement which has been
 is a uniquely dynamic   alternative choices, you                                                                                                       produce apparel for the brand.   fall. So, I always tell my team   because of the availability of a                            concurrently it will become   Apex Footwear has now       made possible by the hard work
                                                                                                                                                                                                                    large female workforce.
 industry. It might not be   have to differentiate                                                                                                      Being purely an operations guy, I   that we are at the bottom of the                                                           more competitive. I am       decided to invest Tk100      done by our chairman. With his
 apparent to many, but the   yourself  by providing                                                                                                     was part of the team and we set   pyramid and there is a lot to be   Secondly, besides ensuring                                confident that in the next five   crore more for building a   vision, I am sure we will do
                                                                                                                                                                                                                    competitive labour, we can
 sector is very glamorous,   unique retail experience.                                                                                                                                achieved.                                                                                        years, footwear industry of   new factory to carter to    much better in future.
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