Singapore is a country which is synonymous to innovation and technological advancements. With universities and colleges which is ranked high amongst some of the best schools in the world, such advancements are not surprising at all. Singapore is also well known for their world class healthcare service in the South East Asian region. Hospitals such as Mount Elizabeth Hospital, Singapore, are one such hospital which has become successful in establishing themselves as a hospital which delivers on their promises. In order to better serve international patients who are seeking medical treatment in Singapore, he hospital operates more than 20 Patient Assistance Centres globally.
An Overview of Mount Elizabeth Hospital
Operating in 2 locations (Orchard and Novena), Mount Elizabeth is well-known to international patients worldwide for its breadth and depth in clinical expertise and advanced technology. Both hospitals have received the renowned Joint Commission International (JCI) accreditation of quality care. In 2018, the hospital received the Hospital of the Year in Asia Pacific award for the third consecutive year at the Asia Pacific Healthcare & Medical Tourism Awards.
With more than 550 experienced specialists under one roof, Mount Elizabeth is the leader in the region for performing advanced surgeries, including minimally invasive and robotic surgeries, carrying out ethical living donor organ transplants, doing precision orthopedic surgeries as well as treating cancers in their late stages.
The surgeons at Mount Elizabeth are supported by latest technology and state-of-the art facilities from diagnosis to performing complex procedures. The hospitals are the first in Asia Pacific to offer simultaneous, clinical whole body MRI and PET diagnostics, first in Asia to introduce single-handed canted rooms and first private hospital to operationalize a hybrid operating theatre.
Exceptional Facilities for Surgeries and Critical Care
The operating theatres at Mount Elizabeth Hospital are designed for optimal efficiency and facilitate a seamless operational flow for performing complex surgical operations. Every one of the operating rooms is equipped with sophisticated equipment; from positive pressure rooms and ceiling-mounted equipment units to the latest advancements in surgical technology for performance at the highest level. To reduce the risk of infection, all units operate with single-use surgical devices only.
Mount Elizabeth Novena Hospital is fitted with a purpose-built hybrid operating theatre that is able to facilitate a comprehensive spectrum of surgeries, including minimally-invasive therapies. The facility enables collaboration between surgeons and interventional radiologists in the same room. Surgical facilities, incorporated with high-tech scanning equipment such as computed tomography (CT) and magnetic resonance imaging (MRI) machines, help the surgeons to perform advanced procedures with precision, in a safer and minimally invasive way. With these less invasive procedures, recovery time is shorter and complications are reduced, delivering better patient outcomes.
Positioned in close proximity to the operating theatres so patients can receive emergency treatment in the shortest possible time, the Intensive Care Unit (ICU) leverages advanced technology to ensure patient safety. Patients’ vital signs are transmitted to a central nursing station manned around the clock by our qualified nurses, so the ICU team is able to respond to any changes swiftly and efficiently. With a ceiling-mounted service unit to deliver critical power and house medical equipment, the beds in the ICU are no longer tethered to the wall. This allows the beds to be rotated and positioned freely to the most optimum environment. The facility is well staffed by board-certified specialists and seasoned critical care nurses, nurse practitioners and physician assistants, who are committed to providing the highest level of clinical care.
Cutting-edge Technology and Techniques
The hospitals are equipped with cutting-edge diagnostic technology providing enhanced safety and precision for patients. For example, the advanced PET-MRI system that produces enhanced scans with great detail at much lower radiation. This helps the specialists in the hospitals to detect tumours with heightened accuracy and conduct surgery with greater precision.
Advances in technology also enabled patients to opt for less invasive treatment methods, including laparoscopic surgeries, robotic surgery and even single-port (single incision) surgeries which requires specialized equipment inserted through a small incision through the patients navel.
Another fascinating surgical advancement would be ‘The Da Vinci Surgical System’. This enables the surgeons to perform delicate and complex operations with high accuracy and dexterity using a forceps-like master control while viewing highly magnified 3D images of the interior of the body. The robotic arms are inserted through tiny surgical cuts and act as an extension of the surgeon’s arm, mirroring every hand movement and enabling delicate and complex operations to be done safely and accurately.
Patient Assistant Centres in Dhaka,Chittagong and Sylhet
For international patients, Mount Elizabeth goes the extra mile and offers dedicated medical evacuation, concierge services and interpreters who speak a wide variety of languages. Patient Assistance Centres are located at Dhaka, Chittagong and Sylhet to better serve Bangladeshi patients who need support and advice in medical and travel arrangements.
In times of medical emergency, people need hands-on support. And if the patient has opted to travel abroad for their treatment, this can add significantly to their stress levels. This stress materialises in the form of several queries regarding medical treatments and support, as well as securing an appointment in the shortest time. These queries start from the diagnosis and treatment options, the estimated cost, traveling time, visa arrangements, doctor availability and appointments, seeking accommodation for next-of-kin and so on.
The juggling act of looking after the patient while arranging for their care abroad can be daunting for the family and relatives. Parkway Hospitals Singapore operates overseas offices in more than 20 cities worldwide, providing international patients with a one-stop seamless patient care.
The warm and dedicated staf are trained to attend to the needs of patients and their families, ensuring that the journey is stress-free and comfortable. Some of their one-stop concierge services are:
l Medical referrals and appointment booking
l Evacuation and repatriation assistance
l Travel-related assistance (flight reservation, visa application and extension)
l Accommodation arrangement (hotel, serviced apartment)
l Airport Meet and Greet service and domestic transfer arrangement
l Direct admission arrangement
l Assistance before, during and after hospitalization
l Multi-Language translation and interpreter service
l Hospital billing and financial enquiries
The local team at Dhaka, Chittagong and Sylhet offices are also active in raising health awareness and disease prevention through several events in Bangladesh. The hospital aims to create awareness among the society about cancer and other serious health issues. The patients who have survived different diseases such as cancer or any other critical diseases share their journey in different patient programs organized by these offices. Dhaka, Chittagong and Sylhet offices also offer help to patients and care-givers by disseminating useful information in post-treatment care, keeping them motivated and providing them with the necessary emotional support needed. Below are some of the events that were held in Dhaka.
Seminars are specially designed for patients and general public with key note speakers who are doctors and specialists from Mount Elizabeth Hospital. Some of the seminars that were organized on lifestyle are ‘Your health and Your Lifestyle’ ‘Living Life & Style of Living’ where doctors shared knowledge on health management and disease prevention. Other cancer awareness programs were organised to help the public understand more about common cancers including breast and gynaecological cancers, colon cancer and other adult cancers.
Mount Elizabeth Hospital, through their Patient Access Centres in Bangladesh have played a crucial role in introducing thousands of Bangladeshis to world class medical care and off-shore medical treatment. With their attention to detail and dedication to their patients, they are an obvious choice for medical care and a peace of mind.