Page 43 - IBT October 2020
P. 43

balance, data purchase on loan along          has increased steadily.            As the connectivity
 with being the intelligent personal           Grameenphone has always been an
 assistant to manage the telco account         innovation-centric company that    partner to digital
 and at the same time bringing in              designs products and services by   Bangladesh, they
 flexibility to recharge friends and           assessing its valuable customer's
 family. In myGP they have also                needs. As the connectivity partner to   have been diligently
 partnered with  A2i, bidyananda               digital Bangladesh, they have been   working to connect
 foundation, sajeda foundation,                diligently working to connect people
 corona.gov.bd  to facilitate awareness        to what matters most. To facilitate   people to what
 and participation of customers during         their customers navigating through   matters most. To
 the COVID-19 pandemic.  On top of             the new normal, they have discovered
 this, to deliver their products at the        numerous simplified solutions that   facilitate their
 safety and comfort of customers'              align with their vision to empower   customers
 homes, they have partnered with a             societies.
 number of eCommerce and Online                As social media plays a vital role in   navigating through
 platforms to provide lucrative                our day-to-day lives, Grameenphone   the new normal,
 discounts and offers to valued Star           is always updating their official
 has contributed BDT 15 crore to   Customers.   that would enable better experience.   social media platforms' latest   they have
 BRAC’s emergency food assistance   We believe that from this adversity   Additionally, even if the COVID-19   products and services to keep   discovered
 Stephen Hawking said, "There should   fund, which has been used to help   we will see the rise of a more agile   restrictions were relaxed or the   customers well informed and to serve   numerous simplified
 and tech oriented generation. And
 be no boundaries to human endeavor.   100,000 affected families across the   Grameenphone vows to extend their   pandemic ends, how many people do   them better.
 However difficult life may seem, there   country. Each family had received   support in this journey all the way   you think will return entirely back to   solutions that align
 is always something you can do, and   BDT 1500 for two weeks’ essential   through.   the office or physical classroom?   Innovate & Create to   with their vision to
 succeed at." This quote encompasses   food supplies. They have also urged   According to World Wide Technology,
 Grameenphone's vow to connect   others to join this cause. Several   a new hybrid-working environment   Relate to Consumers  empower societies.
 people to what matters most to them   organizations had responded to   Maintain Core   will emerge soon. Consequently, it   Since COVID-19, our country has
 and  facilitate it to “make things   reduce the sufferings of the most   will increase the penetration of   become increasingly connected,
 possible”. Their current brand   affected people during the time of   Communication  digitalization across the globe.   social, and the usage of mobile
 narrative #chaileishombhob derives   need.  Besides providing network   devices has risen, especially
 from this belief and the   Navigating the New   However we face a lengthy battle   The core idea regarding PR strategies   connectivity and business solutions   smartphones, to carry out a large
 telecommunication giant is working   Normal   against the pandemic, which has   should be, not only for the telecom   and new internet products, it’s all   Bangladesh' campaign last year to   think digitally and beyond   to end customers, COVID-19 has   number of activities.
 relentlessly to make things possible   shifted our lifestyle towards a more   industry but also for the business   about the new normal life being led   inspire a brighter tomorrow's civic   conventional ways. This change is in   created an opportunity for service   To accommodate the new era, we
 with their widest 4G network,   In order to make things possible   digital, more remote and technology   sector as a whole, is to keep the   by people around us. For example   sense and responsibilities. Through   the air for the telecom sector too.   providers to shift their attention to   need to adopt from the 'classical' to
 products and digital services and   amidst this global crisis when life   dependent one, which we are calling   stakeholders informed on the signs of   their most recent campaign showed   this campaign, they wanted to inspire   While it may be too soon to carve all   offering better home-based solutions   the innovative marketing approaches.
 social initiatives.   and living both have been drastically   the ‘New Normal’. Grameenphone   progress. This is applicable during   the story of how students arrange a   everyone to fulfill their duties   of the changes into granite, it does   and applications. Grameenphone has   Businesses can adopt technologies
 altered, Grameenphone has partnered   recognizes this shift and they   this time of pandemic now more than   digital farewell for their beloved   towards society. In this campaign,   seem as though the industry is   already started working on it, and   that can significantly improve
 with several public and private   understand that there is higher   ever. Grameenphone has continuously   teacher’s retirement, and these things   four video stories were created and   headed towards the beginning of a   they have already begun to provide   communication quality, such as the
 organizations, as no single entity can   dependency on their network and   imparted unity and connectivity   are happening around us everyday.   through those people were welcomed   new era. It has been years since the   robust home solutions to their   usage of Artificial Intelligence (AI) to
 overcome such an unforeseen   internet at the moment. So as part of   messages, coming forward to help the   New examples are being made, new   to share  how they are doing the   telecom industry and the government   customers to unfold possibilities   more effectively segment their   Another trend can be of influencer
 situation alone.  With a strong belief   their ‘Chailei Shombhob’ campaign   community with what matters to   possibilities explored. That is the   same with the hashtag of   has been trying to boost   through technology driving societal   customers, digitizing customer   marketing. A decrease in the number
 that “together it is possible”, their   which promotes the use of    them most. At Grameenphone they   The Campaign   spirit of the campaign.   #AmiBangladesh.    digitalization across the nation and   progress.   journeys into apps to create more   of people watching TV increases
 joint initiatives with a2i, ICT Division,   technology to find new ways to thrive   believe communication is a vital tool   The response to this movement was   we see COVID-19 pandemic has   personalized connections and use the   influencer marketing, thus affirming
 WHO, UNICEF, UNDP, BRAC,   and progress lives. They have been   to change society, and it is proven. If   #ChaileiShombhob  overwhelming. Active participation   moved the digital transformation ball   power of analytics and data to rightly   that word-of-mouth is a highly
 Bangladesh Scouts, Google Maps,   developing myGP as the ultimate   you see all of the revolution or social   The grit and gumption of people to   #AmiBangladesh - The   was awe-inspiring. The engagement   further down the field for businesses   Partner in Connectivity   contextualize products / services.    efficient kind of marketing in this
 Open Streets Maps, and many more   digital solution for customers offering   change, it happened because of   persevere despite great odds and   on social media garnered 11.5 million   and other organizations. Those who   With the emergence of the   Companies can then produce   digital age.
 have given them the opportunity to   a majority of their services to avail at   proper communication. And so in   great challenges during this   Country We Envision  reaches and over 956,000   had already started working on their   coronavirus pandemic, lives   personalized contents based on the   Finally, it is important at this time
 initiate several ventures such as   ease from anywhere. Their teams   Grameenphone, they are putting their   pandemic is at the heart of the   Grameenphone believes in taking   engagements. More than 6.1 million   digital transformations have begun to   worldwide are adapting to significant   customer analytics. This makes the   and age to not only promote products
 ‘Bangladesh Challenge’ and ‘Daakche   have been putting consistent effort to   efforts to communicate products and   campaign #ChaleiShombhob.   challenges head on and believes that   video views and 14,000 shares with   notice a positive change compared to   alternates in behavioral changes to   content more relevant and increases   or offers, but to find ways to make
 Amar Desh’ (My Nation Calls).  innovate new services and improve   services and the inspiration for social   Bangladeshi citizens have proven   with the power of technology and   the glowing feedback delivered on the   those still relying on traditional ways   cope with the new normal. And to do   the reputation that the user has of a   real positive change in the consumers
 The coronavirus crisis has been   customer journeys to make it more   change. For example, a mobile phone   that they are resolute and innovative   analytics, anything is possible. ‘Ami   objective of reminding people of their   of work. By using cloud-based   so, the internet emerged as a blessing   company or brand, which is perceived   lives. Digital platforms are highly
 taking its toll on people who survive   simple for customers. During the   with a package is not just calling or   in tackling the hardships posed by   Bangladesh’ campaign stemmed from   responsibilities to this country.   applications i.e. MS Teams and online   in disguise, that didn’t only help us to   as more exciting and attentive to   powerful tools to engage and interact
 on daily wages and those who are   pandemic they have ensured home   browsing the internet; it's an agent of   the pandemic. Grameenphone's role is   their belief that in each one of us are   inventories for mobile ordering and   make this shift easier but also   their needs. Contents today are   with audiences and industries need to
 living in extreme poverty. Millions of   delivery of SIM services following   change if utilized in that way.   to put this tool of possibility, that is   tiny pieces and representations of   mobile pickups, digitized companies   unfolded many possibilities that we   everything when it comes to   use them to create a positive and
 them have lost their livelihoods. To   safety guidelines while a good   Grameenphone's communication   high speed internet and connectivity   Bangladesh, and if we act like the   Tech-Driven Societal   quickly adapted to contactless   didn’t anticipate will happen. Hence,   marketing. Creating exciting contents   beneficial environment for
 stand beside these people, with   portion of their physical retail was   always drives at that inspiration so   in everyone's hands, and people are   Bangladesh we want to see, the   services. What's more important at   we have witnessed the mass   that communicates the purpose and   consumers. It’s not an easy task, but
 BRAC's support, they have launched   closed. In myGP they have been   that people can change their lives for   using it to change their lifestyle and   country as a whole will progress   Progress   this moment is to remain truly   adaptation of the internet. With   characteristics of the brand is key to   to reiterate the story of
 the ‘Daakche Amar Desh’ initiative.   offering additional value in data   good.   progressing in amazing ways. Even in   towards it.   COVID-19 has been the new Chief   focused to emerging customer   people around the world going online   establish a meaningful relationship   Grameenphone's brand, if you want
 Under this initiative, Grameenphone   packs, higher limit for emergency   their recent campaigns for the brand   Grameenphone launched the 'Ami   Digital Officer of World pushing us to   journeys and provide an experience   more than ever, global internet usage   with the customers.   it's possible – Chailei shombhob!



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