Page 100 - ICE BUSINESS TIMES March 2020
P. 100

Insurance Industry





           STEAMING                                                                                                                        leading global re-insurer, Bangladesh’s
                                                                                                                                           overall insurance penetration stood at
                                                                                                                                           a meager 0.57% in 2018, the lowest in
                                                                                                                                           the emerging Asian communities.
                                                                                                                                           In recent years, there has been a lot of
                                                                                                                                           positive buzz around the insurance
                                                                                                                                           sector. An increasing number of
                                                                                                                                           individuals and entities are leaning
                                                                                                                                           towards insurance as a means of
                                                                                                                                           safeguarding themselves against
                                                                                                                                           potential risks. Through the
                                                                                                                                           reinforcement of trust and
                                                                                                                                           transparency, there is a sense of
                                                                                                                                           positivity around the sector which has
                                                                                                                                           initiated its reformation. The positive
                                                                                                                                           momentum prevailing across the
                                                                                                                                           industry has been possible through the
                                                                                                                                           joint effort of regulator, associations
                                                                                                                                           and some of the vigilant private sector
                                                                                                                                           players who are working as the
                                                                                                                                           harbingers of the brighter days.
                                                                                                                                           Guardian Life Insurance Limited is one
                                                                                                                                           of the names that comes at the
                                                                                                                                           forefront. It is the fastest-growing life
                                                                                                                                           insurance company and is setting
                                                                                                                                           benchmarks for the industry. With
                                                                                                                                           more than ten million lives insured,
                                                                                                                                           GLIL is penetrating the market at a
                                                                                                                                           rate that was unimaginable a decade                                  companies are service-oriented                          on-boarded, Guardian keeps constant                                 Innovation
        AHEAD                                                                                                                              GLIL has been able to introduce                                      industry. It is an intangible product;                  enhanced services. They have created a                              In order to keep up with the ever
                                                                                                                                           ago. With intuition and innovation,
                                                                                                                                                                                                                                                                        communication with the client to ensure
                                                                                                                                           products specialized for various
                                                                                                                                                                                                                                                                                                                                            changing landscapes, every company
                                                                                                                                                                                                                a good insurance company should
                                                                                                                                                                                                                                                                        separate Group Client Service function in
                                                                                                                                                                                                                                                                                                                                            must embrace innovation. GLIL has
                                                                                                                                           sectors and Group Business (Group
                                                                                                                                                                                                                have excellent customer service as
                                                                                                                                                                                                                                                                        order to ensure a strong relationship
                                                                                                                                           Insurance) is one of the most
                                                                                                                                                                                                                                                                                                                                            turned the entire insurance industry
                                                                                                                                                                                                                core to its business. GLIL is dedicated
                                                                                                                                                                                                                                                                        throughout the lifespan of the relationship.
                                                                                                                                           successful product areas where GLIL
                                                                                                                                           has changed the impression of
                                                                                                                                                                                                                with every piece of information they
                                                                                                                                                                                                                                                                                                                                            make every step of the process easier
                                                                                                                                                                                                                                                                        plan that has the aggregate benefit of the
                                                                                                                                           corporate insurance.                                                 to ensure that customers are updated                    It allows the client’s flexibility to select the                    around a corner by innovating to
                                                                                                                                                                                                                                                                                                                                            and more transparent. They design a
                                                                                                                                                                                                                need through its sales team, service
                                                                                                                                           A Group insurance scheme is                                          team and 24/7 call center.                              company.                                                            product according to the group
                                                                                                                                           essentially a health/medical insurance                                                                                                                                                           client's needs. They have also
                                                                                                                                           plan that covers all the members of a                                Relationship                                            Claim Settlement and                                                developed software which calculates
                                                            However, the contribution of                                                                                                                                                                                Networking
                                                            the sector to an economy is                                                    particular group, in this case,                                      Management                                                                                                                  estimated premiums on the spot. A
                                                            often understated. Insurance                                                   employees of an organization. In a                                   GLIL has set a new benchmark in the                     Parallel to the Corporate Relationship                              similar estimation used to take a lot
                                                                                                                                                                                                                                                                        Management department, the Claims
                                                            sector contributes significantly   Over the past decade,                       Group insurance policy, members get                                  industry for relationship                                                                                                   of time but now can be done even in
            Guardian Life Insurance Limited is the          to the aggregate economic   Bangladesh has experienced                         insurance coverage at a reduced cost                                 management with corporate clients.                      Department works diligently to ensure                               few seconds. Innovation has truly put
            fastest-growing life insurance company of       growth of a nation by       significant growth in various                      as the provider's risk is spread across                              It has set them apart from their peers                  every case is handled smoothly and                                  GLIL at the forefront of the insurance
            Bangladesh. With Group Business, they are       providing stability to the   sectors. It is one of the                         a significant number of employees. As                                and helped them to reach new                            transparently. GLIL settles claims within                           boom.
            ushering a new era of corporate insurance       functioning of businesses and   fastest-growing economies in                   our economy advances, Group                                          heights within a short period of time.                  five working days after all the documents                           In a short span of six years, GLIL has
            in Bangladesh.                                  generating long-term financial   the world, with an average                    Insurance is becoming a necessity for                                In just a few years, Guardian has                       have been submitted. GLIL does not only                             established itself as the most reliable
                                                            resources. It also provides   growth rate that is well above                   many companies. It is a major                                        amassed 222 corporate clients. GLIL's                   ensure valid claims are paid but it also                            and competent insurance company in
            By Asif Tarafdar                                                                                                               compliance issue for major MNC's and                                                                                         guarantees that all claims are processed                            Bangladesh. Group business has high
                                                            financial support and reduces   the Asian average. Conversely,                                                                                      approach to clients is uniquely                         promptly. GLIL has already paid over BDT
                                                            uncertainties that individuals   the growth of the insurance                   for the local companies, it allows a   Relationship Management,      impressive. Rather than just selling a                                                                                      potential in Bangladesh. It has
                                 Insurance is one of the most   and companies face at every   sector has not been at par with              competitive advantage in the provision   Innovation, Networking and quick   product; they play the role of a                 95 crores in claims in the segment.                                 become a necessity for numerous
                                 integral parts of the modern   step of their lifecycles. It   the economic boom. Insurance                for employee benefits at low cost. With   Claim Settlement.          consultant. After evaluating client's                   Another unique selling proposition for                              companies; GLIL wants to be the
                                 economy. It protects financial   provides an ideal risk   penetration rate in the country                 more than 300,000 lives covered under                                expectations, GLIL's representatives                    Guardian Life is its wide span of hospital                          harbinger of modern group insurance
                                 aspects of unexpected death,   mitigation mechanism against   hasn’t reached the expected                 health and life coverage, the secret to   Customer Service           advise the best line of products                        network. GLIL's hospital network is more                            in Bangladesh. The company believes,
                                 injury, loss of property, loss of   events that can potentially   level compared to other                 GLIL's success in group business lies                                suitable according to the client’s                      extensive than any of the peers in the                              the more transparency they can
                                 earning power, legal liability   cause financial distress to a   developing countries.                    in the core values of the company   Insurance has a lot to do about   needs.                                                 market. Currently, there are 348 hospitals                          provide, the better they can penetrate
                                 or other unexpected expenses.   family or establishment.  According to Swiss Re data, a                   which are: Customer Service,       quality delivery of service. Insurance   Additionally, when a client is                   under GLIL network.                                                 in this promising market.
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