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millennials are hooked to digital         the cybersecurity parlance, they   example, we are at the brink of                 Q & A: From your                          malware on the internet and                                                         old. There are 79 insurance                facilitating the trust that was   one in terms of the consumer                                                      technologies to increase             stakeholders. Therefore, it is a
             technology, but this whole                say you can never avoid it. It   witnessing the: Personal Data                     experience as a veteran                   taking adequate                                                                     companies in the country.                  necessary to improve financial   base, revenue and brand                                                            transparency and efficiency in       issue that needs to be solved th
             advancement also creates some             might happen if a hacker is    Protection Bill '' in India and I am                banker, can you please                    countermeasures. The fourth                                                         Thousands of people, directly and          inclusion in the country. The   perception and have been so for                                                     the sector, including AI,            discussions and today's discussi
             risk and what is at risk in our           determined to help you even find   sure Bangladesh will have its                   shed light on the existing                layer deals with data security. To                                                  indirectly, work in this ecosystem         introduction of various fintech   decades. We have been spending                                                    Blockchain and Big Data.             the step in the right direction.
             personally identifiable information       a way to have assistance. It is   version very soon. I believe                     cybersecurity threats that                ensure data security and prevent                                                    and there are around 8000                  companies has taken financial   a considerable amount of time                                                       Numerous companies have been
             is at risk. Now, everything is on         where the transfer of risk comes   regulatory constraints will keep                                                          data loss, database activity                                                        branches, so geographically the            inclusion on a different level in   and resources to improve digital                                                successful in increasing the         Q & A: You are currently
             mobile; we don't use credit cards,        into hand comes into play. How   companies from misusing user                      might undermine                           monitoring tools may be                                                             distribution is quite good. But the        Bangladesh. However, being a   insurance and increase its                                                           accessibility of insurance using     working with Surokkha, what
             we use mobile wallets. So, our            can you transfer the risk? There   data. These legislations are very               customer trust in the                     implemented.                                                                        market penetration in terms of             part of financial inclusion, the   accessibility. The implementation                                                IoT. When customers witness the      was the inspiration behind
             personally identifiable information       are some settings available to   robust and compel the companies                   banking sector?                           As a whole, these four layers of                                                    product and policies is very low.          insurance sector is yet to make   of technology and the collective                                                  implementation of these              your contribution towards the
             is right there out there on the dark      transfer the risk, and one of them   to prioritise data protection from            In the banking sector, we view this       defence combine with                                                                The rate is actually around 1% in          a substantial impact on the   effort of ensuring efficiency,                                                        technologies, they will start to     program?
             web.                                      is cyber insurance.            the very first day. Therefore, I                    cybersecurity as a multi-layer            cybersecurity which includes                                                        a market of 170 million people.            Bangladesh economy. However, I   transparency and accessibility                                                     lean towards the sector.             We prioritized on working toward
                                                                                      believe a change of habits,                         topic. To ensure a robust                 Incident response team, Securities                                                  One of the primary reasons for the         firmly believe insurtech, cyber   can provide the sector with the                                                   Additionally, we have to shift       solving an existing socio-econom
             THE HARD QUESTIONS                        STAYING AHEAD OF               regulations and firms becoming                      cybersecurity system we engage in         information event management                                                        lack of penetration is the trust           tech and strong cybersecurity   momentum it needs to go                                                             toward a pure agile approach         problem. Consequently, we decide
             We use digital technology to ensure       THE CURVE                      more careful in data handling will                  five layers of defiance. A breach in      and user educational awareness.                                                     issue. The lack of trust and               can win the consumer's hearts   forward. I am happy to inform                                                       when implementing front end          work with vehicle insurance. We
             that the processes become better, it      Bangladesh may come up with    undoubtedly result in a more                        one of the layers can cause               The layers must be regularly                                                        awareness causes people to view            overcoming the trust issue.  you that GDIC is one of the                                                            approach. In the case of core        to provide the opportunity to ac
             helps us in our overall life, but it      their data protection acts or   secure environment, and I believe                  problems for any financial                assessed and improved to ensure                                                     insurance as a social taboo and                                         companies in Bangladesh that is                                                        insurance, we should focus on        insurance without incurring thos
             also increases a lot of data privacy      guidelines, including the      that's the way forward.                             institution be it a bank or an NBFI.      a robust cybersecurity system.   MD MONIRUZZAMAN                                    people are incredibly adamant              As a seasoned brand          working on this combination on                          MD. SHAHADAT                   business accountability. If we can   quickly. Concurrently, subsequen
                                                                                                                                                                                                                                                                                                                                                                                                                                       successfully incorporate
             risks simultaneously. And one             regulatory fines and penalties.                                                    To ensure infrastructure security,        Finally, I want to restate that any   KHAN                                          about getting any insurance. The           marketing professional,      the quest of building consumer                                                                                              market research revealed that ve
             thing which definitely will help all      Similarly, there are data breach                                                   we regularly carry out penetration        breach in any layer of security of                                                  scenario did not just happen               what kind of brand           trust. As a market leader, we                           HOSSAIN                        innovative technology in our         progress had been made in the se
                                                                                                                                                                                                                                                                                                                                                                                                                                       operations, we can ensure more
             the companies to ensure that their        costs which means that any               Panelist                                  testing and vulnerability                 the security system can        SEVP, Head of Digital Business &                     overnight; it is the result of years       marketing initiatives        want to set the precedence for                          IT Specialist (Information/Cyber   adaptation of the products from   encouraged us to work towards m
             technological advancement is up is        first-party expenses of forensics,                                                 assessment using some tools               compromise user data which wipe   Brand Marketing,                                  of accumulated incompetence.               enabled by technology        our peers to learn and follow. We                       Security)                      the insurance companies.             breakthroughs in the sector. Als
                                                                                                                                                                                                                   Green Delta Insurance Company
                                                                                                                                                                                                                                                                                                                                                                                                        BISD Project, IDRA and FID
             the task and trust in their               which a firm does expand                                                           available in the market. Banks are        out the revenues of a company in   Limited                                          Most of the companies that are             can help people gain         believe it's a collective effort, and                                                                                       government is working relentless
             customer's mind. And when I trust         immediately after a cyber attack,                                                  bound to run the tests as a               a matter of seconds.Therefore the                                                   operating in the market are doing          better trust in the          if we lead the way, others will be                        The insurance industry primarily                                  restore consumer trust in the se
                                                                                                                                          compliance regulation from the
                                                                                                                                                                                    entire security system should
                                                                                                                                                                                                                                                                        very well and operating ethically.
 THE DIGITAL   unemployment, fiscal crisis, but   I can talk about things which   gets covered under the policy.                          central bank. I think the insurance       work on collectively and       There has been no better time to                     Unfortunately, a handful of                system? Can digital          able to follow the route.                               deals with financial data, health                                   and the current growth rate of 1

             primarily forms of trust,
                                                                                                                                                                                                                                                                                                                                                                                                                                                                            the insurance companies enticed
                                                       In the end, I would like to say that
                                                                                                                                                                                                                   talk about cybersecurity. The
 TRANSFORMATION  two of the broad issues with   transparency, and safety. How   type of risk is real, it's there, and                     industry should also be operated          coherently.                    pandemic has taught us many                          companies are guilty of                    claiming settlement          How can we change the                                   data and PII (Personally                                            invest ourselves in the sector.
                                                                                                                                                                                                                                                                                                                   process be an essential
 standouts are and which are of
                                                                                                                                                                                                                                                                                                                                                                                                        Identifiable Information), as
                                                                                                                                          under similar regulations and
 The keynote presenter,   The digital transformation has   more importance to us   transparent are you when you are   every firm is exposed to the same   security protocols to ensure     Fintech in Bangladesh has   things; as it was rightly pointed                malpractice and are responsible            element to win the           negative attitude of the                                opposed to banks which only                                           Considering the entire
                                                                                                                                                                                                                                                                        for creating mistrust among the
 taken over our lives and made it
 Bhishma Maheshwari,   more convenient. Technology is   cyberattacks and data progress.   doing your dealings? When you're   type of risk. Still, the firm which   contemporary security standards.   managed to gain a strong   out in the presentation, the           customers, which has continued             client's trust?              insurance companies                                     contain currency data. Ensuring                                     ecosystem, how can other
                                                                                                                                                                                                                                                                                                                                                towards assessing the
             taking somebody's personally
                                                       is more prepared in both in terms
 started the session by   being added to every aspect of   The pandemic has also ushered in   identifiable information form as a   of mitigation, mitigating the risk,   Other technologies such as   foothold in Bangladesh as   pandemic has been the catalyst        over time.                                 Two issues are responsible for   claims?                                             data privacy is crucial for                                         companies win customer
                                                                                                                                                                                                                   behind the mass digitalization of
 increased cyberattacks including
                                                                                                                                                                                                                                                                                                                                                                                                        insurance companies; therefore,
                                                                                                                                          Network Traffic Monitoring, Next
 divulging the current   life. We have heard about   ransomware and phishing   form? Are you transparent enough   and also in terms of transferring   generation firewall, SDN, Secured   opposed to insurtech. How   companies across the world. Even                  Green Delta is the market leader           the low penetration of insurance   One of the primary reasons for                    the attacks on integrity and                                        confidence with the help of
                                                                                                                                                                                                                                                                                                                   in Bangladesh. On is a trust
                                                                                                                                                                                                                                                                        in non-life insurance in
 FinTech, Insurtech and food tech.
 trends and challenges   Everywhere, it is a technology   attacks. Today we are here to talk   to tell them which all areas their   the risk to a right solution will   DNS, Wireless prevention systems   can we make a new   though there were minimal                Bangladesh, and we have been               issue, and another is an     the negative perception of the                          privacy of data can render an                                       technology?
             information will use, and how safe
                                                                                                                                                                                    product like insurance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                            The entire insurance business de
                                                       cope much better in the event of a
                                                                                                                                                                                                                                                                                                                                                insurance industry is the claim
 in ensuring   which is being integrated on our   about cyber risks.  is your network when I'm handing   cyber attack. And this is where   and privileged access management         more appealing to the          preparations, businesses across                      working diligently for the years to        awareness issue. Most people   settlement issue. Usually, the                        insurance company obsolete.                                         on trust. And the immense potent
                                                                                                                                                                                                                                                                                                                                                                                                        Insurance companies must have
                                                                                                                                                                                                                   sectors are beginning to

                                                                                                                                          should be implemented to
 cybersecurity and the   system. This whole pandemic   INCREASED   you over my personally identifiable   the whole trust issue comes in. If   ANISUR RAHMAN  strengthen infrastructure security.   consumers while ensuring   incorporate technology in their           regain consumer confidence in the          are not aware of how insurance   discontent stems from the status                    robust IT infrastructure with                                       the sector has not been yet util
                                                                                                                                                                                                                                                                                                                   policies can safeguard an
                                                                                                                                                                                                                                                                        insurance sector. However, it will
 situation has only accelerated
 way forward.  that advancement. Now we all   ACCESSIBILITY,   information or as a data   a firm has better preparation, has   Head of IT  In the case of applications,             robust cybersecurity?          operations successfully.                             take a collaborative effort from all       individual and their community   of the timing of claim settlement.                  proper awareness of the risks.                                      because of the lack of trust. If
             custodian? These are two broad
                                                                                                                                                                                                                                                                                                                                                                                                                                                                            be restored, the possibilities a
                                                                                                                                                                                                                                                                                                                                                Although it is dependent on
                                                                                                                                                                                                                                                                                                                                                                                                        In most cases, security breach
                                                       better processes, an equal
                                                                                      City Bank Limited
 know that you say the world is   GREATER RISKS  issues which every company has to   technology place will win more                       financial institutions must have          Firstly, we have to grasp the   However, this transformation has                    the players in the sector to make          from unforeseen events. In   technical and legal constraints,                        originates from the lack of                                         immense. Our business is heavily
                                                                                                                                                                                                                   brought a new set of risks, and
                                                                                                                                                                                    significance of fintech. It has
 going through this large health   When we talk about digital   take care of.  trust from its customers.  The presentation was wonderfully   an inventory of the number of                                         cybersecurity is one of them.                        this a reality. Our regulatory             today's world, people are more   the sector has to address this                      awareness. We are also to ensure                                    reliant on an agent-based networ
 and economic crisis. Amid the   touchpoints in Bangladesh, there                     insightful; however, I believe a                    applications they operate, and            been pivotal for increasing    Concurrently, we now have to                         commission IDRA is working                 inclined to purchase experience.   issue in order to ensure customer                 that the customers don't fall prey                                  There have been few incidents wh
                                                                                                                                                                                    financial inclusion in
 bad news, we have some silver   were around 45 million   MANAGING THE RISKS  We repeatedly hear that   few things also need to be        they should be regularly tested.                                         take measures to safeguard                           relentlessly to restore trust and          The same product can be availed   satisfaction. Thankfully, with the                 to social engineering tactics. Our                                  the agent swiped money from the
 linings. Many companies have   smartphone users in 2017. This   When there is a risk, there is also a   different social media   focused on. Firstly, the   The source codes must be   Bangladesh. However, the current   customer information. Therefore,              facilitate a healthy competition           from multiple businesses, but   roll-out of insurtech, the claim                     presenter rightly pointed out that   ARIF SIKDER                    customers by producing fake rece
                                                                                                                                                                                    growth rate of fintech is
 started focusing on near term   number is slated to touch at   risk management process which   management needs to be aware of           regularly scanned for vulnerability                                      stakeholders of different sectors                    among the competing companies              customers will always lean   process will be completely                              people have been adapting to the   Managing Director                As a result, the customer will n
 survival. And then this quest of   130.8 million by 2025. Mobile   every company implements.   platforms store customer   the fact that investment is crucial   and phishing attacks.   considerably low due to some   have to work together to create a               in the sector. Concurrently, the           towards a better experience.   digitalized. Currently, this                          work from home culture since the   Ezy Fintech Ltd                  the stipulated payout during cla
                                                                                                                                                                                    reasons. Although fintech has
 survival what they have done is   payments have increased to   Classical risk processes start with   information without   in strengthening cybersecurity.   The customer-facing applications                     robust cybersecurity system                          insurance companies are tirelessly         From a brand marketing       process is manually conducted                           pandemic began. It has made our                                     settlement. Such incidents have
 they're becoming more and more   massive levels with more than   avoiding or terminating the risk.   consent. Do you think   Secondly, a skilled team is   are riskier, and they should be   facilitated a fast and efficient   across industries.                     working towards the same goals             perspective, the more I will be   through human interaction which                    work life more technology-     I believe the pandemic has been a    an atmosphere of mistrust in the
                                                                                                                                                                                    method of transaction,
 digital.  $2.35 billion of payments   So, if there is a risk associated with   insurtech can ensure better   essential to execute a strategy   assessed in compliance with                                                                                             as per the directive from the              able to make the customers   is very time-intensive. But                             intensive. Therefore we have to be   driving force in technological   Stakeholders of the industry s
    mobilized for mobile payment.   specific processes or technology, it   data privacy for the   efficiently. Finally, it can be         global practice. I believe such           maintaining overhead costs and                                                      regulatory commission.                     aware about my offerings, the   insurtech, with the incorporation                    aware of the existing risks and   adaptation and implementation     consider this issue a priority a
 INTERCONNECTED   Because also increased internet   starts with avoiding the risks   customers?  summarised that increased usage          infrastructural and security              most importantly creating a    Q & A: The insurance                                 Interestingly, the trust between           better the chances of customers   of latest technologies such as AI,                 collaborate towards reducing them.  across businesses in Bangladesh.   towards eliminating such inci
 RISKS  banking, card-based e-commerce   which are always not possible. The   I am a big proponent of data   due to easier access may lead to   compliance should be                uniform regulatory directive is   sector has long been                              the customers and insurance                opting for my products. It has to   Big data and blockchain will                                                    Subsequently, the issue of           Concurrently, some companies hav
                                                                                                                                                                                    very difficult in Bangladesh.
                                                                                                                                          implemented in the insurance
 Most of the current risks are now   transactions have gone up by   next step to mitigate the risk is   privacy and believe data   greater security risk.  Therefore,               Therefore, increasing financial   stigmatized among the                             companies can easily and quickly           be done with the help of     make the process efficient and                          Q & A: As an IT consultant,    cybersecurity has become the         relinquish the mindset of depriv
 interconnected in nature. When   30%, electronic fund transfer is   employing the best of the class   protecting begins at home. As   customers will always lean   sector.         inclusion through the use of   general population in                                be restored with the help of               technology as most of the    more transparent than ever                              what kind of IT                focal point of discussions as we     delaying settlement amount, whic
                                                                                                                                          Thirdly, the security of the
 you talk about infectious   almost at 40% and Bangladesh   infrastructure and trained people   individuals, we are not very   towards a more secure   endpoint device used by the   technology is a journey and   Bangladesh. Why do you                               technology. For example, the               potential customers are very   thought possible. On average,                         infrastructure can encourage   advance. It is a decisive issue for   prevalent among a handful of
 BHISHMA   diseases, which is this pandemic   has now become the fifth largest   and ensuring that there is enough   careful about our data, and that's   cybersecurity system.   employees must be ensured with   everyone involved has to work   think the negative   introduction of MFS facilitated the        receptive of what they hear and   insurtech will reduce average                      the general population about   Bangladesh, which highlights the     companies. The above goals can b
                                                                                                                                                                                                                                                                                                                   see in the digital sphere.
                                                                                                                                                                                                                                                                        mass penetration of the banking
 MAHESHWARI  has created lots of risks and   smartphone market in the Asia   transparency and safety when you   where the problem originates.   Realistically, no system can   the help of antivirus and   together towards a common long   perception of the industry   industry in Bangladesh. It played         From our perspective, Green   claim settlement time from                             the industry?                  absence of a skilled workforce in    achieved through the digitalizat
                                                                                                                                                                                                                                                                                                                                                                                                        We are at an advantage in this
 Pacific region. Now, what all this
 issues across the board. One of
                                                       Firstly, the entire attitude needs to
 Executive Vice President and Cyber   them is a food crisis, then there is   means is that there is a lot of   are running your processes. But   change from an individual point   guarantee a hundred percent   encryption mechanisms. The   term goal.   has prevailed?  a pivotal role in increasing            Delta is the number one non-life   twenty-one to 3-4 days.                           regard as most of the current   the sector. Moreover, we must       the sector as it will help to es
                                                                                                                                                                                                                                                                                                                                                                                                                                       also address the lack of
 Insurance Practice Leader  critical infrastructure failure that   investment when it comes to   even after doing everything   of view. It also has something to   security, but we can reduce   employees will also have to be      The insurance industry in          financial inclusion in the country.        insurance company in the                                                             policyholders are tech-savvy. We                                    consumer trust and confidence.
 Marsh India  possible, nothing can guarantee a                                       service significantly with modern                   educated on detecting malicious                                          Bangladesh is more than 45 years                     Therefore, technology is                   private sector. We are number                                                                                       willingness to invest in
 is issues related to data fraud,   technology in families, the   hundred percent safety. In fact, in   do with the regulatory aspect, for   technology.                                                                                                                                                                                                                                                can introduce a range of       cybersecurity from some of the
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