Page 80 - ICE BUSINESS TIMES January 2020
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Digital Bangladesh implies the broad   field of tech. It is even more             the world, especially in emerging                       Consumer Goods (FMCG) retail supply   You must not hesitate to seek help in   introduced automated CIB service                                                                                      it is captured into the system and
 use of computers, and embodies the   encouraging to see that around 30            countries like Bangladesh.                              chain targeting retail             situations which require expert   which provides credit related                                                                                                  linked with the application where it is
 modern philosophy of effective and   companies have become leading                According to Findex, 78% of the                         micro-merchants are also crucial to   attention.                     information electronically to banks                                                                                            required. Online reporting of the
 useful use of technology in terms of   brands abroad, from neighbouring           world’s unbanked adults receive                         drive growth and employment                                          for prospective and existing                                                                                                   central bank improved the entire
 implementing the promises in   countries such as India, Bhutan, and               wages in cash and have access to                        opportunities, particularly in the rural   Digital Banking           borrowers. With this improved and                                                                                              regulatory compliance frameworks.
 education, health, job placement and   Nepal, to further away in the US, the      mobile phones , giving the market a                     level. Around 1.3 million retail   The country's central bank,       efficient system, banks can ensure                                                                                             The technology transformation of the
 poverty reduction. The philosophy of   UK, and Japan, thereby adding to the       high potential profitability.                           micro-merchants are the core part of   Bangladesh Bank, has been active in   more effective credit risk                                                                                             central bank and the banking
 “Digital Bangladesh” comprises   momentum of Bangladesh’s rise to                 Companies dedicated to mobile-money                     our retail trade sector, transforming   supporting and promoting banks to   management. It is essential for the                                                                                     industry has implications on the use
 ensuring people's democracy and   the top as a leading exporting nation.          such as Alipay and bKash already                        them as a last-mile digital payment   undertake digitalisation measures by   banks to submit a number of reports                                                                                    of paper documents, cost and time
 human rights, transparency,   Such feats go to show the potential                 boast a user base of 520 and 30                         and service access points will     establishing related departments,   to the regulator as part of their                                                                                            involvement, and also on the
 accountability, establishing justice   that the youth of this country             million respectively. Although big                      significantly contribute to building a   introducing supportive policies and   regular credit related activities. Most                                                                              efficiency of overall service delivery
 and ensuring the delivery of   possess, and how, under the right set              players in the industry started                         stronger ecosystem for digital     guidelines. Backed by the initiative of   of the reports are submitted either in                                                                                 by banks. The green banking
 government services to the citizens of   of circumstances, local companies can    initially with only mobile money                        financial services, e-commerce and   the BB, banks of the country are now   online/softcopy format or in both hard                                                                                  initiatives in the banking industry is
 Bangladesh through maximum use of   reach great heights and make                  services, there is a growing trend                      other digital services promoted by the   using core banking software, and   copy and soft copy format.                                                                                              also pushing for the adoption of
 technology, with the ultimate goal   headway into areas in which we               towards providing a wider variety of                    government.                        have already automated several    BB has also brought about major                                                                                                environment friendly technology and
 being the overall improvement of the   previously lagged behind. This   Huq, an e-judiciary project has been   financial services including e-wallets,                       operations. Technology has already   changes in traditional reporting of                                                                                         paper saving in banking operation
 daily lifestyle of general people. This   achievement would not have been   undertaken by the ministry costing   Digital Financial   payment platforms, savings accounts,   999 in Action  enabled most of the banks in   trade services. From January 2013, BB                                                                               and product delivery.
 includes all classes of people and   possible without the government   some Tk2,690 crore, and it aims to   Services  holds much   insurance, fixed deposit schemes and   Emergencies do not come with a   Bangladesh to introduce digital   has launched online reporting of all                                                             However, several banking operations,
 does not discriminate against people   prioritizing ICT, and with 3,000 IT and   not only introduce a digital system to   greater potential – to   other services.   warning. In such events, doctors or   products to their customers in the   inward and outward remittances of                                                             product processes, or certain
 in terms of technology.   software firms catering to an annual   the judiciary, but to automate the   promote greater   Despite the growth in the number of   law enforcement may not be around   form of ATM/POST facility, Mobile/Tele   authorised dealers (ADs). ADs are                                                                  segments of product processes are yet
 In the past few years we have seen   market size of Tk9,000 crore, it is   administrative system and trial   adults with a bank or mobile-money   to help out. So, one must respond   banking, Web banking, 'Anytime' and   required to report transactions online                                                                            to be digitised. One important
 new waves of technology being a part   only a matter of time before more and   process, and establish e-courts.   financial inclusion in   account in the world, growing by 515   fast. That is why the Universal   'Anywhere' banking, etc.  BB has also   which helps BB, head office of banks,                                              banking operation-- credit related
 and parcel of the daily days of our   more of these firms make their   Furthermore, judges, lawyers, and   areas where   million in the past 3 years, a quarter   Emergency Number “911” was   brought notable improvements in   customs, NBR and different ministries                                                                        activities needs to be further geared
 lives. From daily transport to being   presence felt internationally.  other officials concerned will be   financial institutions   of all accounts worldwide remain   thought up by AT&T, which has been   digitising banks' reporting system.  to establish greater coordination in                                                          up towards digitisation. Some banks
 equipped with all the latest   taught to adapt to the new system,   are scarce, combat   inactive with no deposits or                     serving the Americans since 1968.   Banks are required to submit various   formulating policy and for running                                                                                       have made the process automated in
 information needed, Bangladesh’s day   7th largest Data   there is no getting around the fact   transactions in the last year. The bulk   The utility of this brilliant service   reports to the central bank as part of   day-to-day operations. ADs are,                                                                                    an attempt to drastically reduce
 to day lives from home to educational   Center  that more ICT knowledge is required   fraud by ensuring   of profits earned by facilitating   gained recognition all over the world.   their regular activity. Some of the   therefore, required to report all types                                                                          paper-based work. It is the need of the
 institutions to office, has changed   A national data center has been   across the board for the plan to work.   payments to the   companies come from   It became very popular, because, prior   reports are paper-based while some   of their foreign exchange transactions                                                                 time to process credit related
 immensely. Here are the key highlights   4G Internet:   It is important to recognize, however,   right person, and   cash-in-cash-out and transactions.   to this line, callers had to know the   are paperless. Among them Integrated   on a daily basis through web portal.                                                                 documents electronically as much as
 of Digital Bangladesh so far:  Our mindless scrolling on phone,   opened in Bangabandhu Tech City,   that truly going digital is not just a   reduce costs   Mobile-money carries great potential   phone numbers of each department to   Supervision System (ISS) is a   Also the central bank has instructed                                possible. Digital transformation has
 sending voice notes all day to the   Gazipur, which is the 7th largest ICT   matter of pouring money into projects   for reducing the need for cash and   call in case of an emergency. In   web-based monitoring tool which   all banks to submit their exchange                                                                             the power to enhance performance
 facility center in the world in 2019.
 Optical Fiber   friends chat groups, video calling   The construction of the National Data   or purchasing equipment with an   associated with   making everyday payments easier. In   Bangladesh, such a concept was   integrates the existing multifold   position through Rationalised Input                                               and to correct various types of process
 Connectivity   family and friends anytime-anywhere   Centre began in 2016 on seven acres   initial burst of enthusiasm, success   making a large   Africa its effects were much further   unfamiliar till the ICT division   supervision mechanism of   Template (RIT) in web portal instead                                                  lapses. It can also improve the core
 has been a blessing of 4G.  The
                                                                                                                                                                                                                                                                                                                                               competence of banks and generate
                                                                                                                                                                                                                of emails. In order to monitor special
                                                                                   reaching, where it was used as a tool
 Optical fiber has been bought and   current Internet speed in boundary   of land with a space of 2,00,000   depends on a change in mindset,   number of financial   for fighting corruption and providing   launched its pilot project in December   Bangladesh Bank. Not only the   FC account transactions, online                           opportunities for profitable new
              where officials and citizens alike
 installed in 930 unions by 2016. The   area level in Bangladesh is 2.1 Mbit/s.   square feet with Chinese financial and   transactions.   emergency-response workers their   2017.   central bank but also the scheduled   special foreign currency account                                                                                   business growth.
 target is to bring 2225 unions under   On 19 February 2018, Bangladesh   technical assistance. The centre by   understand the need to participate in   salaries while avoiding increased   In association with the Bangladesh   banks can use it for monitoring and   monitoring system is used. The
              a changed and upgraded system,
 optical fiber coverage by December   started 4G internet network service.   now has obtained a certificate from   propagation of Ebola. Despite the   Police, Bangladesh Fire Service, the   supervising their branch offices. The   introduction of Dashboard and online                                                                     Bangladesh as Top
 2020.   5G is planned to be in our reach by   the USA’s Uptime Institute, an   while discarding the old, less efficient   access to services like banking and   reduction in need for cash, it unlikely   Civil Defense Headquarters, and   introduction of ISS helped banks to   integration between customs and BB   contributed significantly towards   documents, there is no doubt that the   Four Countries in
              ways of doing things. Technology is
                                                utility/merchant payments at their
                                                                                                                                                                              ensure paperless and effective
                                                                                                                                           Department of Health, the
 2023.   organization best known for its Tier   the bedrock of progress, and in order   time and place of leisure instantly,   to be brought down to zero, as seen in   government has introduced an   supervision. Bangladesh Bank   has brought major changes. Using    facilitating paperless payment. One   banking sector as a whole has made   Digital Economy
 Submarine  standard and the associated   to improve services not just   and companies to save costs of   Norway, which has the lowest cash   emergency number “999.” This is our                               technology and greater coordination                       important development in collection   notable improvements. Alongside   Bangladesh is one of the top four
                                                                                                                                                                                                                                                                          of cheques, handling transfer
                                                                                                                                                                                                                                                                                                             multinational banks, some private
 certification of data centre compliance
 Cable  Tech  with standards.  concerning judicial matters, but in   servicing in person. However, beyond   usage still set at 17% of all payments   very own national emergency hotline,                       are paying off the regulator and                          transactions, operations of clearing   commercial banks have installed   countries in terms of 'improvement
 Bangladesh will soon sign up for the   Innovation  other areas like health care, business,   convenience, Digital Financial   despite being the world’s greatest   which promises to be by our side in         market players in terms of saving                         house is the introduction of       updated technology infrastructure.   and remarkable growth' in digital
 third submarine cable. Bangladesh   Tech innovation has changed our   Digital Judiciary   police services, and administrative   Services  holds much greater potential   adopter of digital financial services   times of immediate need. The best   resources and time.  Bangladesh Automated Cheque       In Bangladesh, Core Banking       economy in the last four years,
 was connected with the first undersea   daily lives in a 360 degree angle. This   System  matters, the digital way of doing   – to promote greater financial   (DFS).   part about the service is that it is toll   To ease the declaration procedure, BB                Processing Systems (BACPS),        Software has been playing a key role   according to Huawei Global
 cable South East Asia–Middle   wave of tech innovation started with   things should be embraced.  inclusion in areas where financial   In developed countries the mobile   free. So the next time you feel your   has decided to introduce electronic                    Bangladesh Electronic Fund Transfer   for running online banking business.   Connectivity Index (GCI) 2019. The
 East–Western Europe 4 (SEA-ME-WE   mobile food delivery app and now   The road to a truly Digital Bangladesh   institutions are scarce, combat fraud   money market is fragmented, but in   life is under threat, or someone you   option to submit EXP Form, with the   Network (BEFTN), National Payment   It is helping banks to provide   index was prepared through
 4) in 2006 and with the second one   transport, food, sending parcels,   has not always been a smooth one,   Digital Finance  by ensuring payments to the right   emerging nations are dominated by   know needs quick medical help, you   flexibility of necessary amendments   Switch Bangladesh (NPSB) and Real   real-time online banking services to   evaluating the progress in the digital
 SEA-ME-WE 5 in 2017. State-run   calling for cleanup, a good long body   but it is good to see the government   The current generation in Bangladesh   person, and reduce costs associated   few players like bKash in Bangladesh   can call the number even if you are   by exporters through Bangladesh   Time Gross Settlement (RTGS). The   their customers through all branches.   economy of the world where Ukraine,
 BSCCL currently maintains two   massage, getting groceries and   making the right investments in the   is growing up with smart devices and   with making a large number of   which holds 60% of the total, M-PESA   out of phone credit. The trained   Bank online reporting portal for   main objective of the initiative is to   Customers' touch points like ATM,   South Africa and Algeria are
 submarine cable landing stations in   medicines everything is just a click   right areas; and no sector is more   convenience services as a greater   financial transactions. Besides   holding 80% in Kenya, and China   agents of the 999 service will direct   export of goods prior to customs   bring the whole country under a   POS terminal and internet banking   accompanying Bangladesh. The GCI
 Cox’s Bazar and Patuakhali —-   away from us. Tech innovation also   important, and more in need of   number of businesses seek to bring   benefiting just consumers and   dominated collectively by Alipay and   you to the police or an ambulance as   formalities. Accordingly, ADs are   single clearing umbrella for ensuring   give 24/7 banking facilities without   report study was published by
 having the combined capacity to offer   gave rise to young entrepreneurs, new   updating, than our judicial system. To   their products and services to the   businesses, it also has the potential   Tencent. In emerging countries,   you prefer.  One must know when to   supposed to accept EXP Form   secured and cost-effective inter-bank   using any paper-based documents.   Huawei on digital development based
 900gbps of bandwidth. Of the   startups and new sectors of   that end, the government has   doorsteps of consumers. In finance,   to benefit government through taxes   however, weak digital literacy among   call this number, since it is not an   submitted electronically by their   transactions electronically. The   Use of Document Management   on how ICT innovation and ICT
 900gbps bandwidth, BSCCL has   employment. With local software   undertaken large-scale plans to   however, businesses are using   as more financial transactions are   the population also means agents are   ordinary service. Users of emergency   customers, information of which will   process not only reduces the   System (DMS) by some banks has   applications can grow national
 rented out 680gbps bandwidth.   firms exporting to more than 40   digitize our judiciary system in order   smartphones and other devices to   made formal. It seems almost too   part of the business model as middle   numbers across the world believe that   subsequently be available in customs   processing time but also significantly   brought a revolution for capturing,   economies, and conducts open
 BSCCL is exporting 10Gbps of IP   countries across the world, it is   to improve legal services for citizens.   bring financial services as close as to   good to be true, but the reality of this   men to facilitate transactions. The   even if you are ever in doubt of   electronic system. The initiative is   reduces processing related   archiving and sharing documents.   research into the digital economy
 Bandwidth to Tripura from since   evident that Bangladesh could soon   According to the Law, Justice, and   the palm of our hands. Digital   growing segment of fintech is that it’s   interventions for promoting digital   whether a situation is an emergency   helpful to reduce the paper-based   documents. Regarding technology   Under this system, whenever a   with top universities, think tanks,
 February 2016.  emerge as a formidable player in the   Parliamentary Affairs Minister Anisul   financial services (DFS) allow users   changing the financial landscape of   innovation in the Fast Moving   or not, you should call the number.   documents. Bangladesh Bank   infrastructure for digitisation of   document enters into bank premises,   and industry associations.

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