Page 95 - IBT December 2020

A RADICAL IDEA Once the problem is identified, the examines the bottom line periodically
process requires the company to
and adjusts its processes where
It was developed by Michael Harry at eliminate variation, thus removing necessary, and can gain a competitive
Motorola in the late eighties but had defects. It includes removing the edge.
roots stemming back to William activities in the process that do not
Deming and the principles of zero add to the customer value. If the
defects and total quality value stream doesn't reveal where the METHODOLOGY
management. Over several years that problem lies, tools are used to The two primary Six Sigma
follow the initiation of its efforts, discover the outliers and problem methodologies are DMAIC and
Motorola achieved a two areas. DMADV. Each has its own set of
hundredfold improvement in recommended procedures to be
production quality. It saved a Keep the Ball Rolling implemented for business
reported two point two billion dollars The method requires the involvement transformation.
in the process. Another early adopter of all the stakeholders. Also, adopting DMAIC
was Allied Signal, as they a structured process where your team It is a data-driven method used to
implemented the early nineties contributes and collaborates with improve existing products or services
methods so that it became more than their varied expertise for for better customer satisfaction. It is
just a system to measure production problem-solving. Six Sigma processes the acronym for the five phases: D –
quality. Six Sigma became well can significantly impact an Define, M – Measure, A – Analyse, I –
known after CEO Jack Welsh (CEO of organization, so the team has to be Improve, C – Control. DMAIC is applied
General Electric between 1981 and proficient in the principles and in the manufacturing of a product or
2001) methodologies used. Hence, delivery of a service.
made it a central focus of his specialized training and knowledge
business strategy in 1995 to drive are required to reduce the risk of DMADV
growth and cost reduction. In GE's project or re-design failures and It is part of the Design for Six Sigma
1999 annual report, they attributed ensure that the process performs (DFSS) process used to design or
benefits of two billion dollars net optimally. redesign different product
income to the method. manufacturing processes or service
delivery processes. The five phases of
KEY PRINCIPLES The sponsorship DMADV are: D – Define, M – Measure,
A – Analyse, D – Design, V – Validate.
Focus on Customer of top DMADV is employed when existing
The primary goal is to bring processes do not meet customer
maximum benefit to the customer. management is conditions, even after optimization, or
For this, a business needs to significant for the when it is required to develop new
understand its customers, their methods. It is executed by Six Sigma
needs, and what drives sales or success of the Green Belts and Six Sigma Black Belts
loyalty. It requires establishing the and under the supervision of Six
standard of quality as defined by process. Sigma Master Black Belts. We'll get to
what the customer or market the belts later.
demands.
Measure the Value Stream YOUR PATH TO
and Find Your Problem Ensure a Flexible and SUCCESS
Mapping the steps in a given process Responsive Ecosystem Irrespective of your current field, Six
to determine areas of waste. The essence of Six Sigma is business
Concurrently, gathering data to transformation and change. When a Sigma certification is a great way to
enhance your career prospects and
discover the specific problem area faulty or inefficient process is
that is to be addressed or removed, it calls for a change in the salary gains. Some of the world's
largest companies invest in Six Sigma
transformed. The company also work practice and employee approach.
needs to have clearly defined goals A robust culture of flexibility and certification because it offers a
designed set of tools and techniques
for data collection, including responsiveness to changes in
defining the data to be collected, the procedures can ensure streamlined that help improve the processes
within an organization. The primary
reason for the data gathering, project implementation. The people
insights expected, ensuring the and departments involved should goal of certification is to validate
individuals who possess the skills
accuracy of measurements, and adapt to change with ease, so to
establishing a standardized data facilitate this, processes should be needed to identify errors in a process
and eliminate them. If significant,
collection system. designed for quick and seamless
adoption. Ultimately, the company successful companies can profit from
Get Rid of the Junk that has an eye fixed on the data Six Sigma, so can you.

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