Green Delta Insurance Company Limited (GDIC) has proven that foresight and competency can go a long way in providing the best customer service at the time of crisis. They have set the benchmark for quality assurance and product delivery for other companies to follow.
Since its first appearance in Wuhan, China the COVID19 has affected many countries across the world. To slow the spread of the virus, countries across the world are under lockdown. Correspondingly, it has been in place for over three months in Bangladesh. Despite the losses due to economic inactivity, public health must be prioritised ed. However, the unavailability of essential financial services can prove catastrophic in these trying times. In such predicament, companies are adopting work-from-home to provide vital services while maintaining social distancing regulations.
Green Delta Insurance Company Limited (GDIC), one of the leading private non-life insurance companies in Bangladesh has been providing remarkable client services throughout the pandemic through adaptation and innovation. The company has also restructured its work to maintain social distancing regulations.
Ensuring Uninterrupted Client Service
Green Delta Insurance Company Limited (GDIC) has been diligent throughout the pandemic in ensuring exceptional client service. They have revised and adapted their whole modus operandi and the value delivery chain to ensure the best services for their customers and stakeholders. They have introduced online premium payment services for all policies and renewals. To provide this support, underwriters and associated staff of five branches are working remotely from their home to meet customers’ needs and inquiries. Executives from Head office and branches are regularly communicating with our valued clients to ensure the foremost support to all the stakeholders.
Acing Work From Home
Due to social distancing obligations, continuing operations remotely has become mandatory. GDIC has been prudent in adopting work-from-home and averted any mismanagement through foresight and planning. Employees are instructed to work from home, while they are trained and educated through different communication channels regarding the pandemic and the safety measures that are required to be followed. One of the most crucial elements of a work from home policy is trust and belief. Employers need to have trust in their employees to get their jobs done when they are not working onsite. That trust and belongingness are created through engagement. To enhance employee engagement and to maintain motivation, GDIC has arranged multiple online training, motivational sessions, awareness sessions and cultural entertainment through online platforms.
Ensuring Employee Welfare
GDIC believes its employees are the company’s greatest asset. The welfare of its employees is one of its top priorities and this has been the company’s guiding principles through this difficult period. GDIC understands the pandemic has put most people in Bangladesh in a difficult financial position and it is forcing people to make cutbacks and sacrifices in their daily lives. To ensure the financial solvency of the employees during the pandemic, GDIC paid the salaries early every month since the pandemic broke out. It has been a huge relief for the employees who were feeling the pressure of the lockdown and has helped to keep them in high spirits.
COVID19 is going to change the world forever. Its tremors will be felt long after the pandemic is eventually over. It is already reshaping the way we work and how companies operate and emphasizing the importance of contingency plans. Green Delta Insurance Company Limited (GDIC) has proven that foresight and competency can go a long way in providing the best customer service at the time of crisis. They have set the benchmark for quality assurance and product delivery for other companies to follow.